Industrial Machine Tool Field Service Program Coordinator

Job Description

Job Description

Let’s make complex service simple.

At EMAG LLC , we build precision machinery—and we back it up with world-class service. We’re looking for an Industrial Machine Tool Field Service Program Coordinator who can translate technical know-how into smooth logistics, clear communication, and fast resolutions.

Why choose EMAG?

• International exposure and growth paths within the EMAG Group.
• Competitive benefits, including a healthy 401(k) match and $0 employee premiums for medical, dental, and vision.

Questions you’ll answer every day

• How do we keep customers informed and confident? By serving as a professional, friendly point of contact for end users and field service engineers.
• How do we solve the technical challenge? Provide remote guidance to engineers, technicians, and parts teams using your knowledge of EMAG (or similar) equipment and controls (FANUC/Siemens).
• What’s next in the queue? Maintain and monitor the service backlog to optimize throughput and hit deadlines.
• Who needs to align? Act as the bridge to higher service tiers within EMAG to accelerate complex resolutions.
• What will it cost and how fast? Build cost estimates from scope and stakeholder input; plan task lists, quotes, and reports to ensure timely completion.
• Are materials in motion? Oversee parts/tooling acquisition, shipping, and tracking; manage POs and invoicing so field work starts on time.
• Where are the snags? Tackle scheduling issues, pricing questions, reporting errors, and invoice disputes quickly and professionally.
• How do we scale excellence? Collaborate across teams to embed EMAG machine expertise into every service job and support field service initiatives that evolve with customer needs.
• Are we capturing the effort? Track engineer travel and work time; complete Service department invoicing and filing.

What you bring

• 8–10 years as a Service Engineer/Technician in machine building.
• Proficiency with Microsoft Office; experience with SaaS/cloud tools; SAP exposure is a plus.
• FANUC and/or Siemens controls know-how.
• German language skills are advantageous.

How you work

• Methodical and highly organized; strong multitasker in a fast-paced environment.
• Steady under pressure; emotionally mature and professional.
• Clear communicator who can explain technical topics to non-technical audiences.
• Friendly, reliable teammate; patient, energetic, autonomous, and flexible.
• Familiar with ISO 9001/14001 basics.

Technical scope & proficiencies

• Equipment Troubleshooting; Equipment Diagnostics & Troubleshooting
• Mechanical Troubleshooting Skills
• CNC Machine Repair and Installation
• Manufacturing Instruction (MI)
• Troubleshooting Industrial Automation Equipment
• Service, Maintenance and Repair Skills
• Field Service Readiness; Troubleshooting CNC Machines
• Basic Computer Skills

Systems you’ll encounter

• CNC Mill (3–4 axis VMC)
• CNC Laser Cutter
• CNC Lathe (2–4 axis)
• CNC Router
• CNC Mill (5+ axis VMC)
• CNC Lathe (5+ axis)

Physical/Mental/Environmental Demands

The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Frequently be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.

• Must occasionally lift and/or move up to 40 pounds.

• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

• Plant manufacturing may be noisy from time to time, especially when visiting customer sites. Hearing protection may be required in some circumstances.

• Ability to multi-task and meet critical deadlines

• Overtime may be necessary as work load’s dictate. This may include weekdays, weekends and/or holidays.

• Job will generally be performed in an office environment, but may require travel to and visit a customer’s office, production facility or job site. Conditions will vary at each location, but the conditions listed above will generally apply.

Interested?

If coordinating people, parts, and information to solve complex technical problems sounds like your kind of challenge, we’d love to meet you.