Customer Service Manager
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
- Effectively direct and supervise all functions and activities of the front end department and personnel.
- Develop and implement plans and department goals for maximizing sales, gross profits and overall results in the department.
- Direct work flow in the department and coordinate activities to ensure excellent customer service and minimal wait times.
- Adhere to all local, state and federal health and labor laws, OSHA regulations and EEOC requirements ensuring that the work environment is safe and free from discrimination and harassment.
- Develop associates within Interview, hire, train and develop a productive team of associates department through training, supervision, delegation and appropriate rewards and discipline.
- Balance cash receipts or trouble shoot errors or discrepancies in cash or column balances.
- Ensure all associates adhere to proper procedure and customer service standards.
- Maintain effective work schedules for front end personnel to meet business volume and traffic flow requirements including monitoring time and attendance.
- Maintain good communications in the store and throughout the organization.
- Address all customer and employee complaints promptly and efficiently.
- Follow and ensure compliance of all established company Alcohol Sales guidelines, and all Federal, State, Local and County Alcohol Sales laws and ordinances.
- Motivate associates to achieve company sales and customer service goals.
- Assist cashiers and customers with refunds, over rings and other transactions requiring supervisory approvals or overrides.
- Ensure favorable department image to customers by maintaining a clean, attractive and friendly department.
- Approve customer checks and assist customers with courtesy check cashing application forms.
- Ensure all funds, monies, media, active gift cards, change orders, deposits, etc. are properly secured at all times.
- Ensure return to stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items.
- Other duties as assigned.
- Previous customer service management experience, required.
- Cash management experience, required.
- Must be able to work early mornings, nights and weekends.
- Must have reliable transportation.
- High school diploma or GED, required.
- Demonstrate excellent team building skills.
- Excellent communication - able to communicate effectively with department employees and customers.
- Must be able to stand and/or walk for 8 or more hour periods.
- Must be able to regularly bend, lift and/or move 25 pounds.
- Health
- Dental
- Vision
- Short term disability
- Accident
- Hospitalization
- Critical illness
- Cancer
- Life insurance
- Flexible spending
- Education reimbursement
- 401K match
- Employee discount
- Company paid life insurance policy
- Company paid LTD policy
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