AIO Specialist

Snelling Staffing is looking for an AIO Specialist for a busy mortgage company on the the South side of Grand Rapids.
$19.50 per hour
8am – 5pm M – F

6 month Contract Position – Potential to go longer for the right candidate

Under the direction of the AIO Manager, the AIO Specialist will interact with customers to provide information in response to inquiries about the AIO product and services and to handle, resolve, and troubleshoot complaints. Responsibilities include, but are not limited to; data entry, maintenance and data integrity on existing loans and associated products and systems, verification of data, mail and return mail sorting, report delivery and filing.

Responsibilities of the AOI Specialist:

– Identify and understand, in depth, the AIO loan products
– Board and audit new and purchased AIO loans, including administration of required letters, notices, and phone calls, following all regulatory guidelines as well as internal processes and procedures.
– Review and resolve any issues with origination documents

– Provide monthly reporting as required by the investor
– Provide necessary audit documentation as requested
– Update and maintain AIO indexes as required
– Understand basic loan transaction history inquiry, including escrow disbursements
– Process AIO Hazard losses within internal policies and procedures.
– Timely and accurately process increases and advances as requested by customers and employees within internal policies and procedures.
– Resolve customer inquiries and requests and help to resolve disputes both in person and on the telephone.
– Prepare, print and mail documents as required.
– Annually review and update all internal policies and procedures to comply with any changes in regulatory requirements as well as internal system changes.
– Communicate any potential concerns in regards to getting all work done timely as set by internal and regulatory guidelines

Requirements of the AOI Specialist:

– High school diploma or equivalent.
– Prior experience in banking, loans, or title work preferred
– Basic knowledge of mortgage servicing functions is helpful. Previous mortgage servicing experience preferred.
– At least one year of customer service/clerical/data entry experience preferred.
– Proficient computer skills (i.e., Microsoft Word, Excel, Outlook, any other mortgage/banking software, etc.).
– Professional demeanor and interaction with all customers.
– Ability to pay attention to detail while handling a high volume of work with multiple interruptions.

Qualified candidates should apply now for immediate consideration for the AIO Specialist