Administrative Assistant (Billing & Client Services)

Job Description

Job Description

You're the kind of person who keeps things running — invoices go out accurately, follow-ups happen, deadlines don't slip, and clients feel taken care of. If that's you, this role provides real day-to-day operational ownership with competitive industry pay. This is an in-person role at our Novi, MI office.

About the role

This position supports the day-to-day operations of the firm across client service, billing, and workflow coordination, ensuring a seamless and efficient experience for both clients and internal teams.

• Client Communication & Experience: Be a friendly, knowledgeable point of contact for clients on payments, client portal, and electronic signature questions.
• Billing & Accounts Receivable: Prepare and deliver client invoices, monitor AR, and proactively follow up on outstanding balances - you'll partner with our professionals to keep the billing and collections process structured and moving.
• E-filing Support : Help track filing deadlines and ensure timely e-filing of returns and extensions.
• Process Administration & Workflow: Process electronic and paper tax returns and filings with a high degree of accuracy. Maintain organized digital records and project management workflow in systems.
• Technology & Office Efficiency: Support internal teams by becoming a resource for software tools. Assist in implementing process improvements, best practices, and new systems to support efficiencies within the firm.

What we are looking for

• Excellent communication and interpersonal skills- you provide a positive experience for clients and coworkers.
• Strong organizational, multitasking, and project management abilities; you can juggle deadlines without dropping them.
• A proactive mindset- you spot issues before they become a problem.
• Problem-solving instincts and adaptability when the day doesn't go as planned.
• Prior administrative experience at a public accounting firm is a plus, but not required. We will provide thorough training for people who are eager to learn.
• Familiarity with UltraTax, SafeSend, Asana, or accounting practice management software is a plus.

Compensation & Benefits

• $50,000 - $65,000, depending on experience
• Tax season bonus
• Medical, dental, vision insurance
• Disability and life insurance
• 401(k) with employer match
• Paid time off and paid holidays
• Dress for your day approach to work attire
• Firm outings and team events
• Opportunities for growth and development

About ShindelRock

We're a public accounting firm in Novi, MI, built on the idea that those doing the work should be trusted, developed, and given real responsibility from day one. This role is central to the firm's operations—you'll collaborate with everyone, and your work will have a direct impact in supporting the firm's success.