Customer Support Supervisor - Hybrid
This is a hybrid role located in Portage, MI. This role requires a hybrid schedule in office Monday-Wednesday.
What you will do:
- Lead team performance across quality, customer experience, order management, employee engagement, and product lifecycle initiatives.
- Manage team operations, including scheduling, timekeeping, performance reviews, coaching, and policy compliance.
- Foster a culture of teamwork, accountability, development, and employee engagement.
- Support recruiting, hiring, onboarding, and retention of temporary and permanent employees.
- Ensure team members are trained and compliant with all standard work instructions and processes.
- Drive achievement of key performance metrics, including customer experience, service levels, productivity, response times, and budget goals.
- Maintain training, documentation, audit, and continuous improvement standards.
- Lead and participate in process improvement and organizational projects.
- Partner cross-functionally with Sales, Sales Operations, Marketing, Quality, and Regulatory teams to resolve issues and improve outcomes.
- Deliver best-in-class customer service, product support, and operational excellence.
What you will need:
Required
- Bachelor’s degree or High School Diploma plus 6 years of customer support experience required in lieu of Bachelors degree.
- 2 years of proven people leadership experience.
- 2+ years of work experience.
Preferred
- SAP, JDE, CPQ, Service Max and Sales Force experience preferred
$64,400 - $94,400 USD Annual
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.Recommended Jobs
Shared Warehouse Associate
: The Warehouse Associate prepares and receives orders as well as moves, stocks, scans, and records product inventory. Job duties involve contact with customers, which may include minors; and access…
SCADA Engineer - Ignition
Job Description Job Description When you join the Sandalwood team, you’ll join an engaging and inclusive group with a mission to help our customers identify, assess, and reduce work-related risks…
Restaurant General Manager - Applebee's
Job Description Job Description Are you a passionate and driven individual with a commitment to excellence? Do you have experience in restaurant management and a desire to succeed? If so, we have…
Entry Level Insurance Position
Job Description Job Description Benefits: ~401(k) ~ Bonus based on performance ~ Opportunity for advancement ~ Training & development Position Overview: Patrick McGuire - Farm Bure…
ACC Lead
Job Description Job Description Job Title : ACC Lead Department: AMOS Competency Center Reports To : Ashley Phibbs- Technical Project Manager Work Schedule : Full Time Summary: …
Bread Delivery Driver
Job Description Job Description Benefits: ~ Employee discounts About the Role: Join our team at International Bread Distributor Inc as a Bread Delivery Driver in Madison Heights, MI! Be…
CNC Machinists - 1st/2nd & Weekend Shifts Available
First/Second shifts available. CNC Machinists are responsible for total CNC machine setup, operation, maintenance and safety. Perform a variety of milling, drilling, boring or other related operatio…
Vivant Brewery & Spirits Line Cook
Job Description Job Description Vivant Brewery & Spirits is seeking a motivated cook to join our from-scratch kitchen. Days, nights, and weekends are a must for availability. Our company strives…
Engineering Inspector I/II - Materials Testing
Job Description Job Description Salary: Engineering Inspector I starts at $52,600.00 and Engineering Inspector II starts at $62,500.00 Duties Perform a broad range of construction related in…