Treasury Sales Officer

Job Description

Job Description

Southern Michigan Bank & Trust, established in 1872, is a staple in the communities we serve with our mission to be a trusted partner working for the betterment of our communities. Our commitment to our core values holds our employees to a higher standard. Our core values are we act with integrity, are are accountable, we are passionate, and we are better together.

SUMMARY:

The Treasury Sales Specialist/Officer is a subject matter expert on the Treasury Services offered by the Bank. This role is responsible for the sale of these services to both new and existing bank customers and is accountable for increasing the penetration of profitable Treasury Service customers. This individual works independently and alongside Business Development teams, Lenders, Branch Managers, and other stakeholders to perform all sales functions including prospecting, offering, overcoming objections, and closing. All other duties and responsibilities as assigned.

ESSENTIAL DUTIES, RESPONSIBILITIES, SKILLS:

• Receive and act on incoming Treasury Service referrals.
• Use CRM tools to log status and notes.
• Communicate effectively with clients to obtain/confirm desired solutions and appropriate user authorizations.
• Obtain processing history, financial and organizational documents, and other necessary documents.
• Coordinate with client to overview prepared service agreements as needed. Ensure timely return of executed service agreements.
• Review and assess Treasury Services in use by current and prospective business clients. Make recommendations for additional services that will improve processes and/or increase efficiency.
• Review and facilitate client information between various internal teams.
• Communicate effectively with Treasury Sales Support, Branch Managers, Lenders, and Business Development teams regarding the status of client requests
• Lead the planning, scheduling, and delivery of service demos for prospective customers.
• Complete analysis of client data; prepare proposals and presentations.
• Review Treasury Service agreements prepared by Treasury Service Support to ensure accurate representation of agreed upon services, access, and pricing.
• Utilize CRM tools to track and record all aspects of the sales processes, as well as capture client correspondence and exchanges.
• Receive Requests for Proposals (RFPs) and prepare responses in partnership with other stakeholders as assigned.
• Provide support to internal and external customers via phone and email.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain confidentiality and professionalism. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Associate degree and/or 3-5 years of banking experience.
• Basic computer experience including Microsoft Word, Excel, and database knowledge along with good typing skills.
• Excellent verbal and written communication skills, including the ability to effectively compose original correspondence and verbally exchange information with customers, clients, and other employees of the organization.
• Excellent customer service skills including the ability to interpret the needs of customers and effectively resolve any problems to ensure complete satisfaction.
• Basic math skills including the ability to calculate fractions, decimals, and percentages.
• Ability to apply common sense understanding to conduct verbal and written instructions and deal with standardized and unique situations.

INTERPERSONAL SKILLS:

This position is required to deal with internal as well as external customers, in a positive, "Quality Customer Service" manner. An open, willing to assist approach to work is expected along with the ability to work beyond their normal job duties as the situation requires. Interpersonal and problem-solving skills are required. This position will have access to highly confidential information that must be handled in a professional manner.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance, color vision, depth perception and ability to adjust focus.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

WORK ENVIROMENT:

The noise level in the work environment is usually moderate/conversational.