Corporate Call Center Operator

• 2nd Shift
  • 4 PM - Midnight
  • ACA
    • Sunday, Tuesday, Thursday, Saturday
• 3rd Shift
  • 11 PM - 6 AM
  • PT
    • Fri and every other Sunday
• Part time (0-29) and ACA FT (30-39+) hours may be available depending on hours

• Rate of Pay: $16.00/hour
• Benefits: medical, dental, vision, life, group accident, identity theft protection, and paid medical leave (eligibility rules do apply)

• Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
• Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
• Follow procedures in dispatching personnel for emergency and non-emergency response.
• Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
• Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
• Process and report background screen requests.
• Process payroll companywide.
• Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
• Monitor CCTV system using recording devices.
• Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
• Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
• Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
• Must follow site specific post guidelines.
• Document daily activities and incident reports.
• Other duties as assigned.

• Must be at least 18 or older.
• Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.
• Must have impeccable grooming.
• Must possess above average customer service skills.
• Must have high school diploma or GED as well as some college experience.
• Associate's degree (or higher) in Criminal Justice, business administration, or other related fields is preferred.
• Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.
• Must have excellent attention to detail and accuracy.
• Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.
• Ability to multi-task multiple job duties while maintaining confidentiality.
• Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
• Ability to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public.
• Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language and interpret documents such as safety rules, operating procedures,
• maintenance instructions and reports.
• Must possess the ability to perform basic mathematical calculations, such as addition, subtraction, multiplication and division as a minimum.
• Must possess excellent computer skills; specifically in Microsoft Word, Excel, and Microsoft Outlook.
• Must have a flexible schedule and reliable transportation.
• Ability to work independently with little or no supervision.

By submitting your application, you agree to be contacted via phone, email, and/or text message regarding your candidacy, scheduling, and other instructions on how to move forward in our hiring process.

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