Card Services Representative I

Job Description

Job Description

Description:

Join the Community West Family!

At Community West Credit Union, we believe in people helping people. For over 50 years, we’ve proudly served our West Michigan communities with integrity, personalized care, and a commitment to making financial lives better.

If you’re looking for a place where your work truly matters—and where you’re supported, valued, and encouraged to grow—your next career step is right here!

We don’t just offer a job; we offer a workplace you can be proud of:

Exceptional Benefits :

• 401(k) eligibility at 90 days
• Generous PTO starting in your first year
• Casual, comfortable dress code
• Healthy work/life balance
• Investment in growth opportunities
• Opportunities for a hybrid work schedule after training

Role Responsibilities :

As a Card Services Representative I, you’ll support our members and internal teams by ensuring smooth, accurate, and friendly service related to card operations. Your responsibilities will include:

• Assist with daily Card Services operations
• Fulfill requests for debit, ATM, and credit card orders
• Support members and internal teams via phone, email, and messaging
• Review, adjust, and process ATM check deposits
• Conduct initial debit card dispute reviews and documentation
• Manage card status updates (lost, stolen, closed) and handle reorders
• Post and balance daily debit card transaction reports
• Reconcile weekly ATM cash replenishments and balance related general ledger accounts

Knowledge & Skills :

You don’t need a banking background—just curiosity, care, and the willingness to learn. We’ll teach you the rest.

• High school diploma or GED
• Comfortable with using a computer, Word, and Excel
• Strong attention to detail
• Organizational skills
• Ability to multi-task
• A member-first mindset

Work Environment : Schedule: Monday through Friday, 8:30am – 5pm EST. While performing the duties of this job, the employee regularly works in a hybrid work setting.

Ready to Make a Difference?

Be part of a team that supports you, celebrates your growth, and makes a real impact in your community.

Apply today and grow with Community West!

**Only complete application will be considered.