ESC and Ship Direct Supplier Coordinator

Description

The candidate will manage the material flow from sourced suppliers to our Electronic Service Centers (ESC) and to the end customer. They will also manage a group of selected ship direct suppliers that supply material directly to our end customer.

This position manages day-to-day ESC operations across the United States and Canada, ensuring consistent inbound material flow to GM facilities that support the third-party, dealer-facing ESC network. The ESC Coordinator works directly with the Production Pull Coordinator, Supplier Performance Coordinators, and Executive Escalations teams to resolve CCA part availability issues, manage constraints, and execute recovery actions. The role is responsible for identifying supply disruptions, driving corrective actions, and coordinating cross-functional resources to restore material flow. This position regularly engages SMEs across GPSC, Customer Experience, CCA Field Action, Engineering, and other CCA organizations to execute solutions and maintain operational stability.

Responsibilities:

Execute complex recovery plans and resolve capacity constraints with the objective of eliminating SPAC cases and reducing backorders (BO) and past‑due inventory

Manage escalations from CCA Field Action and Executive Escalation teams through resolution

Manage critical suppliers to achieve department metrics related to aging SPAC, backorders, and BO

Drive cross‑functional alignment and execution of aged ESC cases to closure

Manage the ESC mailbox and support urgent escalations and customer requests

Support launch execution activities and special Ship Direct cases for CCA

Evaluate and coordinate expedited freight solutions to mitigate supply gaps

Partner cross‑functionally with Engineering to support part disposition and correct level decisions

Support the development and continuous improvement of business tools, processes, and documentation

Assess complex supply chain issues and lead cross‑functional teams to minimize vehicle downtime impacts

Summarize critical issues, recovery actions, and outcomes for leadership communication

Demonstrate flexibility to work extended and non‑core hours as required to ensure timely issue resolution

Qualifications:

Bachelor’s degree in Supply Chain Management or a related field, or equivalent combination of education and experience

Prior experience in supply chain, logistics, or material flow operations preferred

Demonstrated ability to communicate clearly and effectively across multiple functions and organizational levels

Proven capability to prepare, summarize, and present operational information to senior leadership

Strong analytical and problem‑solving skills to address complex, non‑routine supply chain issues

Demonstrated ability to lead structured problem‑solving efforts and manage action plans to defined resolution targets

Ability to manage multiple time‑sensitive priorities in a fast‑paced, operational environment

Anticipates business needs and operates effectively in situations with ambiguity and changing priorities

Self‑directed and accountable, with the ability to work independently while maintaining strong cross‑functional collaboration

Demonstrated ability to collaborate within a global, cross‑functional team to leverage resources and expertise

Solid understanding of end‑to‑end supply chain functions and material flow processes

Proficient in Microsoft Office applications (Excel and Access required) and IMS or comparable systems

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

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