Customer Service Specialist

Job Description

Job Description

Join the dynamic team at Community Automotive Repair in Grand Rapids as a full-time Customer Service Specialist, where you will play a vital role in enhancing our guest services and ensuring exceptional customer service. This onsite position offers the unique opportunity to engage directly with clients, build lasting relationships, and be integral to their automotive experience. You'll enjoy a competitive pay rate, with the chance for overtime, making this a rewarding career choice. Working alongside automotive professionals, you'll expand your skills in a fast-paced environment, all while contributing to a culture of community and support.

You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, Paid Meals, and Employee discounts. If you're passionate about delivering excellent customer service and elevating guest services, this role is the perfect opportunity to showcase your talents and grow with us. Apply today!

Community Automotive Repair: What drives us

Community Automotive Repair started in 1975. Our shop is locally owned and operated. We are adding to our team of highly trained professionals. As a Master Certified Technician you can expect to join a team of the very best technicians in the Greater Grand Rapids area. We offer a stable, secure, and safe working environment. We're a very busy shop and need your help to propel us to the next level. Plus our pay and benefits rock!

What does a Customer Service Specialist do?

As a Customer Service Specialist at Community Automotive Repair, you will be the primary phone answerer, responsible for managing incoming calls and providing exceptional customer service. Your role will include assisting customers during the drop-off and pick-up of vehicle repairs, ensuring they have a seamless experience. You will book appointments and manage online customer interactions, maintaining efficient communication. Additionally, you will assist service advisors with their workload and customer care efforts, stepping in as a service advisor during staff absences like vacations or sick days.

Flexibility is key, as you may also work on special projects and help arrange vehicles in the parking lot, contributing to our commitment to excellent guest services and customer satisfaction. Your proactive approach will be essential in creating a welcoming environment for our valued clients.

Would you be a great Customer Service Specialist?

To excel as a Customer Service Specialist at Community Automotive Repair, you must possess a high school diploma and a valid Michigan driver's license. Proficiency in Microsoft Suite and general computer skills is essential, as you will be navigating various software and tools to assist customers effectively. A solid understanding of office equipment and a familiarity with a multi-line phone system will help you manage incoming calls smoothly. Strong typing skills, with the ability to type 50 words per minute, are necessary for efficient communication and documentation. Additionally, you should be capable of lifting up to 40 pounds to assist with various tasks around the shop.

Excellent interpersonal and communication skills will also be key in delivering top-notch guest services and customer support, helping create a positive experience for every client.

Knowledge and skills required for the position are:

• Must have High School diploma.
• Valid Michigan Driver's License.
• Proficient with Microsoft Suite and general use of computers.
• Working knowledge of office equipment and multi-line phone system.
• Able to type 50 words per minute.
• Able to lift 40 pounds.

Our team needs you!

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!