Ecommerce Customer Service Representative

PROLIGHTING
New Hudson, MI

PROLIGHTING, a leading online lighting supply company, is seeking a driven and passionate Customer Service Representative to join our team. We offer a wide range of innovative, high-quality lighting products to professionals in the trade, design & building industry along with end users. We pride ourselves on exceptional customer service, industry expertise, and delivering tailored solutions.

Job Duties Include:

  • Answering customer service phone calls, live chats, and emails from customers and suppliers
  • Following up with customers and suppliers via email, phone, and live chat
  • Quoting inventory, lead-time, and pricing data to customers
  • Working cross-functionally with sales, product, marketing, and operations teams
  • Managing customer inquiries, resolving issues, and ensuring exceptional shopping experiences
  • Creating/updating supplier POs
  • Updating customer orders with tracking, backorders, etc.
  • Order fulfillment, process drop shipments as needed

Requirements

Job Skills:

  • Servant/hospitality mentality
  • Ability to view every customer interaction as a sales opportunity
  • Strong written and spoken communication skills (email, phone, chat)
  • A positive attitude and positive voice
  • Ability to manage multiple projects simultaneously
  • Ability to remain calm and thrive while multi-tasking
  • Knowledge of electrical/lighting/mechanics preferred but not required
  • Knowledge of G Suite
  • Experience with Microsoft Excel
  • Experience with CRMs and e-commerce platforms
  • Familiarity with Magento, Shipstation, Slack, Monday.com, Livechat Inc, Finale Inventory

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • 401K
  • Paid Time Off (Vacation, Sick & Public Holidays)

Our Core Values:

  • Desire to Grow
  • Professionalism Always
  • Understand the Customer’s Needs
  • Attitude is Everything
  • Be Vocal & Willing to Adapt

Why Join Us?

At PROLIGHTING, we value our team members and offer a comprehensive benefits package, including health insurance, retirement plans, and an employee discount. If you're looking for a dynamic and exciting work environment where you can contribute your skills and ideas, we invite you to join our team!

Here are a few reasons why you should consider joining us:

  • Opportunity for Growth: As a mid-size e-commerce business, we offer a unique opportunity for personal and professional growth. You'll have the chance to take on new challenges, expand your skill set, and significantly impact the company's success.
  • Collaborative Work Culture: We foster a collaborative work culture that values teamwork, open communication, and innovation.
  • Entrepreneurial Environment: We embrace an entrepreneurial spirit and encourage our employees to think creatively, take ownership of their work, and explore new ideas.
Posted 2026-01-28

Recommended Jobs

Carpenter

Bilfinger
Wyoming, MI

Bilfinger is a leading international industrial services provider, active primarily in Continental Europe, Northwest Europe, North America, and the Middle East. With over 4,500 skilled employees in N…

View Details
Posted 2026-06-11

Laborer

Beal Properties
Ypsilanti, MI

Job Description Job Description Description: Position Summary: We are looking for a dependable and hardworking General Laborer to support the maintenance and upkeep of our residential propert…

View Details
Posted 2026-03-29

Assistant Water Mitigation Supervisor

ServiceMaster Restore - Brighton
Brighton, MI

Job Description Job Description Position Overview This is a high impact position within our business, we are seeking a person that has technical experience and will thrive in the culture of ou…

View Details
Posted 2026-05-29

Recruiter

Belcan
Kalamazoo, MI

Job Title: Recruiter Pay rate: $45 /hr. Location: Kalamazoo, MI Area Code: 269 ZIP Code: 49001 Start Date: Right Away Keywords: #Recruiter #KalamazooJobs Benefits: * Medical / Health Benef…

View Details
Posted 2026-05-12

Operations Support Lead

Grand Rapids, MI

Kforce has a client that is seeking an experienced Operations Support Lead in Grand Rapids, MI. Summary: The client is looking for an Operations Support Lead to oversee administrative, customer servi…

View Details
Posted 2026-06-08

Speech Language Pathologist 2026-2027

AnthroMed Education
Waterford, MI

Job Description Job Description Speech-Language Pathologist (2026-2027 School Year) Location: Waterford, MI 48328 Start/End Date: 2026-2027 School Year Grade Levels: Elementary Casel…

View Details
Posted 2026-06-11

2nd Shift Dispatcher Needed!

DES-CLAW
Sterling Heights, MI

Want to work for a company that is  Dedicated ,  Driven , and  Delivers !? Come join CLAW Logistics! CLAW is an acronym for Consolidation, Logistics, Assembly, and Warehousing. But we're much more …

View Details
Posted 2026-06-09

Home Health Registered Nurse (RN)

Gervino Group
Battle Creek, MI

Home Health Compensation: Pay Per Visit | $50–$53 per visit + $10,000 Sign-On Bonus | Mileage reimbursement | Full benefits package (details provided during the interview process) Schedule: Mo…

View Details
Posted 2026-04-23