Learning & Development Trainer

Job Description

Job Description

The Learning & Development (L&D) Trainer is responsible for delivering engaging, high-impact training programs that support performance across AD Mortgage’s sales, operations, and corporate teams. This role partners with leadership and subject matter experts to facilitate training on mortgage products, systems, processes, and compliance, ensuring employees are equipped to succeed in a fast-paced, regulated environment.

Training Delivery

• Facilitate instructor-led and virtual training sessions for new hires and tenured employees

• Deliver training on:

  • Onboarding

  • Leadership Development

  • Individual Contributor Development

  • Internal systems and workflows

• Lead new hire onboarding programs for roles such as Account Executives, Loan Officers, and Operations staff

Stakeholder Collaboration & Content Development

• Collaborate with Sales, Operations, HR, and Compliance leaders to identify training needs

• Independently design and develop training content, as well as co-create with L&D team, leveraging tools within Microsoft Suite and Articulate.

• Partner with Instructional Designers to refine and improve course materials

• Act as a subject matter reinforcement resource, answering learner questions and providing post-training support

Learner Engagement & Coaching

• Create a dynamic and engaging learning environment that drives participation and retention

• Provide real-time coaching and feedback to trainees

• Support ongoing development through workshops, refreshers, and skill-building sessions

Measurement & Continuous Improvement

• Evaluate training effectiveness through assessments, surveys, and performance metrics

• Identify gaps in knowledge or performance and recommend improvements

• Continuously enhance delivery techniques and training materials based on feedback and business needs

• This is a full-time, office-based position in a modern, cozy environment in our Troy, MI HQ.

• Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM.

Required

• Bachelor’s degree in Business, Education, HR, or related field (or equivalent experience)

• 2–4+ years of training, facilitation, or teaching experience

• Strong presentation and facilitation skills

• Experience delivering training in a fast-paced, performance-driven environment

Preferred

• Mortgage or financial services experience

• Training and/or facilitation certifications

• Experience with LMS platforms and virtual training tools (Zoom, Teams, etc.)

• Experiencing leveraging e-learning software such as Articulate

Key Skills & Competencies

• Engaging, high-energy facilitation style

• Strong communication and interpersonal skills

• Ability to simplify complex concepts for diverse audiences

• Strong organizational and time management skills

• Adaptability and comfort in a rapidly changing environment

• Coaching mindset with a focus on learner success

• Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.

• Growth Path: Defined paid training and clear pathways for career development.

• Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).

  Take the first step towards a rewarding career in the mortgage industry with AD Mortgage.

  Our Recruitment team will reach out to you shortly!

Connect with us : Explore our social media to get a sense of our corporate culture.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.