Remote Field Service Technician II
- Travel to customer(s) locations to perform engine and equipment-related repairs.
- Assist in resolving customer-related issues in a timely matter.
- Work with all employees and supervisors to ensure the facility is clean and organized and presents a positive image of DEUTZ.
- Plan methods and sequence of performing repairs assigned.
- Pre-order all parts and materials required to perform assigned repairs.
- Inspect required repairs safely and effectively.
- Ensure all repairs are completed as assigned and according to manufacturer requirements.
- Ensure proper cosmetic appearance upon completion of repairs.
- Ensure all parts and materials not used are returned per DEUTZ Power Center return parts guidelines.
- Maintain and keep the work area in a clean and safe condition.
- Communicate with customers in a respectful and honest manner.
- Match all identified solutions necessary to affect a repair.
- Complete all work orders and time sheets in a timely manner.
- Consult, when necessary, with the DEUTZ Service Department ticket system to ensure the accuracy and approval of repairs.
- Ensure vehicle parts inventory is maintained at a suitable level for first-call completions and local parts sales.
- Perform all work in accordance with all established policies and procedures.
- Assist in the proper filing of warranty claims and customer invoices.
- Follow all DEUTZ employee policies and procedures, especially pertaining to travel and company credit cards.
- Maintains and cleans service trucks meeting DOT requirements.
- Other duties as assigned.
- Strong experience in diagnosis, and repair of NG/CNG, Tier 3-4 emissions level preferred.
- Ability to develop exceptionally strong working knowledge of DEUTZ Diesel engines.
- Ability to work with minimal supervision.
- Meet all local/state and company requirements to operate a company-assigned service vehicle.
- Excellent communication skills (writing, speaking in person, and over the phone).
- Proficient in the use of basic computer functions and portable diagnostic tools.
- Must have own tools. Key DEUTZ tools will be provided.
- None
- Anticipated domestic and international travel is approximately 100% depending on business needs within the region.
- High School Graduate or General Education Degree (GED)
- Must be able to maintain DOT medical card status
- Must have a valid driver’s license and be insurable by the company
- 4+ years as shop technician experience or 2+ years as a field service technician
- Two years of Diesel engine experience.
- 2-5 years of construction equipment repair experience preferred
- Strong computer usage with the ability to effectively utilize software including Serdia, Serpic, Fieldaware, Word, and Excel
- Certification/Training in heavy equipment and diesel engine repairs preferred
- Manufacturing assembly and warehouse environment. Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C.
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