Desk Secretary

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Job Summary:

Under direction of licensed nursing staff, provides general clerical duties, reception duties and requisition of supplies, equipment, and coordinates with other departments for unit efficiency. Assists in maintaining the general function of the nursing unit.

Essential Duties:

The following description of job responsibilities and standards is intended to reflect the major responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities assigned from time to time.

• Answers call lights and forwards requests to appropriate team member.
• Answers all telephone calls within a timely fashion using appropriate scripting.
• Uses physician calling preferences when contacting physicians.
• Schedule follow up physician appointments for patients upon discharge.
• Contacts physicians immediately regarding stat consults per policy, for other routine contacts during business hours must contact within 2 hours.
• Assembles, disassembles, and maintains patient medical record per unit standard.
• Collaborates with manager to order and maintain appropriate supplies and floor stock.
• Demonstrates effective written and verbal inter and intra department communication, maintaining patient confidentiality.
• Maintains their competency and knowledge of Electronic Medical Record (EMR), including ongoing updates.
• Demonstrates a commitment to continued professional growth and maintenance of competencies, including but not limited to annual Beaumont competencies.

• Completes all mandatory training/education/competencies required for job classification, along with TB testing. Complies with all PPE requirements.
• Demonstrates knowledge of Chain of Command process and initiates as needed.
• Ensures and enhances facility, safety, and regulatory outcomes including National Patient Safety Goals.

Standard Qualifications:

Education: High School graduate or equivalent.

Experience: 1 Year Medical related experience preferred

Licensure: None

Skills & Abilities: Successful completion of the Desk Secretary Class and Orientation preferred, familiarity with computer keyboard required. Excellent communication and interpersonal skills.

Physical Requirements:

Strength

Position requires incumbent to occasionally perform physical activities requiring ability to push/pull objects up to 20 pounds and occasionally lift objects of up to 30 pounds.

Manual Dexterity

Position requires incumbent to frequently perform simple motor skills such as answering a telephone, frequently perform simple and moderately difficult manipulative skills such as writing and typing.

Coordination

Position requires incumbent to frequently perform gross body coordination such as walking, filing, retrieving manuals, frequently performing tasks which require eye-hand coordination such as keyboard skills.

Mobility

Position requires incumbent to frequently perform mobility skills such as walking, standing, sitting and occasionally perform prolonged sitting.

Visual Requirements

Position requires incumbent to see close range for reasonable periods of time as well as observe objects in distance in order to to observe call lights and perform other duties on the unit, as well as be able to distinguish colors in industrial signs and other signage consistent with patient care.

Hearing

Position requires incumbent to be able to hear normal sounds with some background of noise and to distinguish sounds as voice patterns in telephone conversations with clients.

Mental Requirements:

Concentration and Attention

Position requires incumbent to constantly be able to concentrate on details with moderate amounts of interruptions.

Conceptualization

Position requires incumbent to be able to understand and relate to specific ideas, concepts and theories.

Memory

Position require incumbent to remember task/assignments as directed over both short and long periods of time.

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 25 lbs
• Waist to Waist > 5 lbs: Seldom up to 25 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 5 lbs
• Bilateral Carry > 5 lbs: Seldom up to 25 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 25 lbs
• Pulling Force > 5 lbs: Seldom up to 20 lbs
• Sitting: Occasionally
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Occasionally
• Trunk Rotation - Sitting: Seldom
• Squat: Seldom
• Stair Climbing: Seldom
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Seldom
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently
• Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom

Primary Location

SITE - Taylor Hospital - 10000 Telegraph - Taylor

Department Name

Emergency Center - Taylor

Employment Type

Part time

Shift

Rotating (United States of America)

Weekly Scheduled Hours

20

Hours of Work

Variable

Days Worked

Variable

Weekend Frequency

Every other weekend

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.