Director of Operations

Job Description

Job Description

Welcome to Veterinary United!

We are one of Michigan’s premiere veterinary practice groups. With 20+ clinics throughout Michigan, we are going through an exciting period of growth. As we grow, we are searching for a talented Operations Manager to help support our clinics and dedicated staff members!

We are looking for a dynamic, self-driven team member to join our growing group. This position would report directly to our Director of Operations and work very closely with the entire senior leadership team establishing standards, practices, policies and expectations for delivering a great patient, client and employee experience. You will be going to our various clinics, gathering feedback and information on what is working and what is not to establish best practices to improve efficiencies and effectiveness while supporting the leaders within.

As a member of the operations team, you will be working closely with each location’s Site Leader to improve the client experience and our operational efficiencies. Key competencies required in this position include strategic and systematic thinking, and being able to establish short, medium, and long-term goals based on our internal strategic plan. The ability to support new and innovative solutions in response to changes in the industry, market opportunities and people development is essential. We are looking for an individual that is creative, results-oriented, has a strong operational expertise and is open to learning and growing with us.

Education and Requirements:

• Bachelor’s Degree required. Targeted disciplines include Veterinary or healthcare management, hospitality management and finance/general business.
• 1 to 3-year minimum experience in business management showing increased responsibility and experience troubleshooting problems, seeking creative solutions, and supervising multiple people on multiple projects.
• Excellent written and verbal communication skills.
• Strong passion, empathy and compassion for people and their pets.
• Proven focus on continuous improvement and strategic problem solving.

Responsibilities and Duties:

Uses strong analytic skills and an in-depth understanding of the organization to navigate issues related to the hospital, the client and the employee experience.

• Addresses problems and process gaps in a pro-active, solutions-oriented manner.
• Makes recommendations regarding overall business improvement.
• Assesses technology platforms to implement updates to improve performance.
• Collaborates with C- Suite level leadership, Director level leadership, and fellow team members to accomplish the tasks at hand.
• Provides feedback and coaching to site leaders and department directors regarding employee performance.
• Assists in the retention of qualified staff and in the development and maintenance of a positive and supportive team culture.
• Conducts regularly scheduled on-site visits/check ins with hospital teams to obtain feedback on operational best practices and opportunities for improvement - discuss findings with senior leadership.
• Ensures standards are adhered to by conducting reviews / audits.