Lab Service Representative

Job Description

Job Description

We have a great client looking for a Lab Service Rep in Detroit, MI!

This is a 13 week contract with possibility to covert to Direct Hire. Pay rate up to $18.34.

Responsibilities

• Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems.
• Demonstrates strong customer service focus by serving as a role model to laboratory staff in the areas of communication, teamwork, ownership, reliability, and sensitivity.
• Understands and uses service recovery concepts and tools.
• If applicable to the location, performs all Laboratory Assistant duties including specimen collection, with an acceptable level of competency. Following successful completion of competency testing may perform processing, testing, and reporting without direct supervision.
• Coordinates expedited handling of routine and special test requests, including specimen processing, transportation, and reporting.
• Trains employees, students, and/or laboratory customers, which may involve occasional visits to customer sites.
• Implements systems to track client encounters and ensure timely follow-up. Maintains and reports performance information on laboratory service standards.
• Coordinates expedited handling of special test requests, including arrangements for transportation and reporting.
• Complies with established departmental and institutional policies and procedures, objectives, quality assessment and improvement programs, safety, environmental, and infection control standards.
• Performs other related duties as assigned or requested.

Requirements

• High school graduate.
• Requires two to three years of clinical laboratory experience with a working knowledge of specimen collection, handling, preparation and work flow.
• Must practice the customer service skills as provided through ongoing training an in-services.
• Must possess the following personal qualities: Self-direction; Flexibility and commitment to the team concept; Demonstrates teamwork, initiative and willingness to learn; Demonstrated knowledge and practice of effective customer service skils; Willing to instruct others; Open to new learning experiences; Demonstrate customer service values.

PREFERRED QUALIFICATIONS: Knowledge about the care of the pediatric and adolescent patient. Previous home care experience

Apply Today!!

Company Description

Using the best business practices obtained from many years of experience in Business, Law, and Recruiting and Staffing, the Founders at CrossFire Group (“CrossFire”) started in downtown Royal Oak, MI more than a decade ago. With backgrounds in Information Technology (IT) and the Legal Industry, CrossFire began placing by IT and Legal Professionals in contract and direct-hire positions throughout the Midwest.

Since our founding, CrossFire has grown into a full-service Human Capital Solutions Organization. We are proud of now providing full services beyond recruiting and staffing. Our portfolio of services includes HR supply chain management, human resources consulting, and many customized Human Resource related services.

Company Description

Using the best business practices obtained from many years of experience in Business, Law, and Recruiting and Staffing, the Founders at CrossFire Group (“CrossFire”) started in downtown Royal Oak, MI more than a decade ago. With backgrounds in Information Technology (IT) and the Legal Industry, CrossFire began placing by IT and Legal Professionals in contract and direct-hire positions throughout the Midwest.\r\n\r\nSince our founding, CrossFire has grown into a full-service Human Capital Solutions Organization. We are proud of now providing full services beyond recruiting and staffing. Our portfolio of services includes HR supply chain management, human resources consulting, and many customized Human Resource related services.