Sales Coordinator

Job Description

Job Description

The Sales Coordinator – for ROOST Detroit will assist the Director of Sales and/or Sales Manager(s) with administrative duties including but not limited to word processing, account management, presentation preparation, customer follow-up, and servicing that would enable the Director of Sales and Sales Manager(s) to focus on revenue generating activities.

The Sales Coordinator is tasked with the following duties, responsibilities, and assignments:

• In support of the property sales team the role will greet visitors, answer phone calls (to include customer as well as general hotel inquiries, intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence;
• Interact with monthly, weekly, and daily travel customers and groups in person, via email, and over the phone to qualify and assist existing and future customers;
• Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes;
• Assist property Director of Sales and Sales Managers with sales duties as needed including but not limited to initial billing inquiries, commission payments, no-show status, sales system research, and scheduling appointments.
• Assist Director of Sales and Sales Managers with RFP responses, proposals, contracts, Resumes, and Turn Overs as needed;
• Send all local Convention and Visitors Bureau (CVB) request for proposals (RFPs) received by the hotel to the Hotel’s assigned Lead Analyst for distribution per our internal protocols;
• Assist Director of Sales and Sales Managers with reservation requests and building group master accounts in the system, as needed;
• Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings;
• Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces;
• Participate in Sales Department meetings.
• Provide additional administrative assistance as directed.
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Proficient knowledge of computer applications.
• Strong analytical, organizational, and interpersonal skills.
• Minimum of 1-2 years sales/administrative or coordinator experience required, preferably in a hotel capacity.
• Previous experience in a hotel or restaurant customer service role preferred.
• Strong organization and computer skills required.
• Must be able to work independently and simultaneously manage multiple tasks.
• Must be outgoing and a proven self-starter.
• College degree preferred.
• Previous hospitality or related field preferred.

Benefits:

• Full Health, Vision, and Dental Coverage

• 401 K

• Paid Vacation, Holiday, Personal, and Sick days

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.