Member Services Team Member

Job Description

Job Description

About the Company

MVP Sports Clubs is a sports facility development and management company with 5 facilities operating in West Michigan. We provide corporate service support in the areas of finance, marketing/communications, information systems, human resources, property management and operational development including sales, fitness, and operations. MVP Sports Clubs represents quality and success in health and recreation in all facets of the community. Simply put, we are a company passionate about exercise and sharing this with our communities!

Why MVP Sports Clubs

At MVP Sports Clubs, we are built around our values of professionalism, friendliness, efficiency, cleanliness, and teamwork! We believe in creating a welcoming, engaging, and fun environment for employees. To foster this type of environment, we provide employees with a full range of benefits.

• Our part-time employees have athletic club access for team member and any spouses and dependents, discounts on memberships for additional family members, member rates for participation in services/programs and a 25% off retail, food, and beverage discount.
• In addition to the benefits listed above, our full-time employees also have health, dental, vision, and life insurance, long/short-term disability, paid maternity and paternity leave, PTO, and 401k participation available after completing one year of service.

About the Position

The Member Services Team Member is responsible for providing a large, diversified clientele with outstanding customer service by performing day-to-day concessions operations. The team member is primarily responsible for delivering exceptional customer service to members and guests using the club and concessions area. This position is part of the Member Service Department and reports to the Member Services Manager.

Responsibilities

• Prepare quality food items by adhering to MVP and Health Department codes.
• Maintain a clean and professional food preparation area.
• Provide superior customer service in timely, professional, and courteous manner.
• Attend and participate in regular Service Game training sessions as directed by supervisor.
• Maintain a neat and professional appearance, by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge.
• Perform any point-of-sale procedures with CSI Software. Responsible for contents of cash drawer during a specified shift.
• Perform all job functions at an exceptional level while adhering to areas of accountability.
• Communicate members’ concerns, comments, and questions to appropriate Manager.
• Other duties as assigned by the Member Services Manager.

Qualifications

• High school diploma or equivalent or relevant work experience.
• First Aid/CPR Training. In the event a team member is hired without CPR or First certifications, they will be required to attend MVP Sports Clubs in-house training to obtain this.
• Minimum 6 months prior customer service experience in high volume service industry.
• Experience with food preparation.
• Excellent verbal and personal communication skills.
• Excellent organizational skills.
• Must be able to work weekends, and holidays when needed.
• Ability to stand 95% of the shift and lift weighted objects up to 40 lbs.
• Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot; lift/lower, push, pull and carry up to 40 pounds; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of telephone; see, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.