Regional Customer Account Manager - R0042949

Astemo Ltd.
Farmington Hills, MI
Description

General Responsibilities:

Define and implement customer’s strategy, for the Americas region, in order to meet the company targets in terms of growth & profitability. Support Global Customer Line Manager Strategy.

Job Responsibilities

The main duties and responsibilities include the following:

Develop Customer Intimacy

  • Identify the decision-making process at the customer & channel of decision
  • Establish customer intimacy in all departments as needed (Engineering, quality, Purchasing)
  • Visit customers at the site/region level in accordance with the company targets
  • Develop high-level relationships in order to anticipate customer’s needs
  • Maintain good customers’ relationships when customers crisis happen
  • Act within the Business Unit as the voice of the customer

Develop & Implement Customer Strategy

  • Based on automotive megatrends, propose & define & implement customer strategy in order to meet the company targets in terms of growth & profitability ( 5 years outlook and annual Operating Plan)
  • Define customer approach on a regional basis when appropriate and in support of global strategy
  • Prepare & develop a business case in accordance with the company strategy in terms of growth & profitability
  • Translate customer’s needs into pre-selling activities
  • Promote innovative solutions and sell products to customers

Lead Customer Line Organization

  • Build a Regional CLM team able to reach the company targets in each area of responsibility (Engineering, Sales, project management)
  • Optimize the pool of resources in accordance with budget targets & resource allocation
  • Develop & assess team reporting to the RCLM
  • Supervises customers’ projects in terms of cost quality & delivery. (gate review, resources allocation, arbitration when needed)

Team Management

  • Foster a climate of teamwork and motivation within the team by encouraging an entrepreneurship mindset, professional development, and growth of employees (assessment, training, coaching, and mentoring)
  • Ensure the deployment of the company communication to the team
  • Ensure an appropriate work environment for the team

Qualifications

The Ideal candidate will:

Key Competencies: Good knowledge of the automotive market, knowledge of manufacturing processes and technical understanding, ability to develop a regional customer strategy, strong ability to work in a multicultural environment, excellent customer focus, solid financial acumen, strong technical negotiation skills, ability to lead a cross-functional team (including Application Engineering, Sales, and Project Management), fluent English proficiency, and intermediate proficiency in German.

  • Professional and technical knowledge: Office Word, Excel, PPT, Outlook, etc. SAP, Fluent English language.
  • Behaviors: Critical Thinking, Result oriented, Leadership, Collaboration & Teamwork, Ownership & Accountability
  • Skills: Excellent analytical and communication skills, Well organized, inquisitive, and independent, Ability to manage multiple projects simultaneously while paying strict attention to detail, Proficient in MS Office tools, especially Excel and Powerpoint, Available for travel, including international

Additionally, the ability to work independently with minimal direction is required as are strong verbal and written communication skills. Experience with PCs and application software, such as MS Office tools is also required.

Education: Bachelor's or Master’s degree in Engineering, Business Studies or related field

Experience: At least 10 years of experience in the Automotive industry at Tier 1 level, Experience working with European OEMs is preferred

Supervisory Responsibilities: N/A

Working Conditions

Physical Demands: Required to sit or stand for long periods of time. The employee may occasionally lift and/or move up to 25 pounds.

Travel: Domestic and international may be required as needed. The candidate will occasionally need to travel to multiple global locations to support project development.
Posted 2025-07-29

Recommended Jobs

Sales Associate

Ace Hardware
Traverse City, MI

SUMMARY The associate uses all skills to work successfully in a team environment by displaying common sense, maintaining a high level of customer service, work accuracy and timeliness, reporting t…

View Details
Posted 2025-07-25

CT Technologist

Garden City Hospital
Westland, MI

Overview Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Garden City Hospital, a member of Prime Healthcare, offers incred…

View Details
Posted 2025-07-25

Milieu Manager - *$2-3K Sign On Bonus

Forest View Hospital
Grand Rapids, MI

Responsibilities Forest View Hospital, located just seven miles southeast of downtown Grand Rapids, Michigan, is a private 108 bed psychiatric facility that serves children, adolescents and adul…

View Details
Posted 2025-07-22

Cannabis Production Technician - Part Time

Highway Horticulture, LLC
Marshall, MI

Job Description Job Description The Production Technician is a hands-on role, supporting the production and packaging of products at our Marshall processing facility. Highway Horticulture is a ve…

View Details
Posted 2025-07-29

Coordinator, Linehaul - Hybrid

XPO
Ann Arbor, MI

What you’ll need to succeed as a Linehaul Coordinator at XPO Minimum qualifications: ~ Bachelor's degree or equivalent related work or military experience ~1 year of related experience in supp…

View Details
Posted 2025-07-29

Fine Jewelry Sales Associate

Almassian Jewelers
Hudsonville, MI

Job Description Job Description Almassian Jewelers is growing and seeking a Fine Jewelry Sales Associate to become an integral part of our team. We are a locally owned fine jewelry retailer, spec…

View Details
Posted 2025-07-23

Office Manager

Robert Half
Saint Joseph, MI

Job Description Job Description We are looking for a dedicated Office Manager to join our team in St Joseph, Michigan. In this role, you will oversee day-to-day bookkeeping tasks while managing e…

View Details
Posted 2025-07-25

Bartender

Cheddar's Scratch Kitchen
Lansing, MI

For this position, pay will be variable by location - plus tips. Nothing makes a good bar like a great Bartender. That means making great drinks time and time again, serving them up with a …

View Details
Posted 2025-07-26

Delivery Driver (01028) - No Car / No Insurance Needed - 4501 Woodward Ave

Domino's Corporate
Detroit, MI

Job Description Job Description Qualifications Minimum job requirements: Valid driver’s license with safe driving record meeting company standards Must be at least 18 years of age with…

View Details
Posted 2025-07-27

Customer Success Account Manager

Geonexus
Ann Arbor, MI

About Geonexus: Geonexus builds integration software that helps Utilities, Transportation, and Government organizations get the most out of their data. Our low-code platform connects GIS with enterpr…

View Details
Posted 2025-07-29