Regional Customer Account Manager - R0042949
- Identify the decision-making process at the customer & channel of decision
- Establish customer intimacy in all departments as needed (Engineering, quality, Purchasing)
- Visit customers at the site/region level in accordance with the company targets
- Develop high-level relationships in order to anticipate customer’s needs
- Maintain good customers’ relationships when customers crisis happen
- Act within the Business Unit as the voice of the customer
- Based on automotive megatrends, propose & define & implement customer strategy in order to meet the company targets in terms of growth & profitability ( 5 years outlook and annual Operating Plan)
- Define customer approach on a regional basis when appropriate and in support of global strategy
- Prepare & develop a business case in accordance with the company strategy in terms of growth & profitability
- Translate customer’s needs into pre-selling activities
- Promote innovative solutions and sell products to customers
- Build a Regional CLM team able to reach the company targets in each area of responsibility (Engineering, Sales, project management)
- Optimize the pool of resources in accordance with budget targets & resource allocation
- Develop & assess team reporting to the RCLM
- Supervises customers’ projects in terms of cost quality & delivery. (gate review, resources allocation, arbitration when needed)
- Foster a climate of teamwork and motivation within the team by encouraging an entrepreneurship mindset, professional development, and growth of employees (assessment, training, coaching, and mentoring)
- Ensure the deployment of the company communication to the team
- Ensure an appropriate work environment for the team
- Professional and technical knowledge: Office Word, Excel, PPT, Outlook, etc. SAP, Fluent English language.
- Behaviors: Critical Thinking, Result oriented, Leadership, Collaboration & Teamwork, Ownership & Accountability
- Skills: Excellent analytical and communication skills, Well organized, inquisitive, and independent, Ability to manage multiple projects simultaneously while paying strict attention to detail, Proficient in MS Office tools, especially Excel and Powerpoint, Available for travel, including international
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