Customer Success Manager
- Own customer outcomes across a portfolio of accounts.
- Lead strategic planning sessions and business reviews.
- Lead customer onboarding, adoption, and engagement milestones.
- Build strong relationships across operational and managerial levels.
- Track adoption and performance metrics to identify risks and opportunities.
- Partner across functions to resolve issues and surface enhancements.
- Promote customer advocacy (references, case studies, etc.).
- Support growth by identifying upsell or expansion potential.
- Deliver on performance targets tied to retention, expansion, and CSAT and NPS.
- Strategic Customer Engagement and Relationship Management
- Retention and Value Realization
- Business Outcome Framing and ROI Communication
- Escalation Management and Resolution
- CRM Tools and CS Technology Platforms (e.g., Dynamics, Gainsight, Salesforce or similar)
- Strong communication and presentation skills
- Problem-solving and solution-oriented mindset
- Ability to manage multiple priorities in a dynamic environment
- Customer empathy and a proactive approach to value delivery
- None
- Bachelor's degree or equivalent professional experience
- 4–6 years in customer success, account management, or a related role preferably within healthcare SaaS/technology
- Demonstrated ability to manage moderate-to-complex accounts and deliver measurable results
- Must be able to sit for much of the workday with periodic walking and/or standing.
- Must be able to work in an office environment or remotely within standard business hours.
- This role requires approximately 30% travel.
- Base Salary Range: $76,000 - $92,000 per year
- Bonus Eligibility: Yes, bonus eligible for non-sales roles.
- Benefits Offered:
- AvaSure sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 4%
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Flexible Time Off Plan & Paid Holidays
- Parental Leave
- Generous Tuition & Continuing Education Reimbursement available
- Employee Referral Bonus
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