Customer Service Leader US Robotics

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Robotics US Country Leader

What we believe in
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your role and responsibilities
In this role, you will have the opportunity to lead global or local commercial and operations teams. Each day, you will be accountable for the commercial deployment as well as the day-to-day operations of the organization within your assigned geographical scope. You will also showcase your expertise by leading the design and implementation of both the business commercial and customer-focused operations strategies.

The work model for the role is: onsite

This role is contributing to the Customer service line in US Robotics. Main stakeholders are US Robotics and Global CS Organization.

You will be mainly accountable for:

• Ensuring the integrated commercial and operational success of the organization in order to drive business growth, market penetration, and achievement of organizational performance and growth objectives.
• Creating, implementing, reviewing, and relentlessly executing the business commercial strategy, industry segment strategy, go-to-market model and customer-focused operations strategy with responsibility for financial and non-financial targets.
• Owning the Key Performance Indicators (KPI) pertaining to the operations and commercial performance and is accountable to deliver them in line with ABB expectations.
• Ensuring a sustainable and effective value-chain, from supplier to customer and from order to delivery (products, parts, projects, and field service).
• Driving appropriate, productivity optimization, and capital efficiency with special focus areas such as profitability, demand analysis, cost-to-serve, channel profitability and Return on Investment.

Qualifications for the role

• You are highly skilled working collaboratively cross business units and understand diverse market segments (automotive and general industry).
• Ability to demonstrate your experience in containing and resolving customer inquires with high urgency.
• You have 15 years of experience in Industrial Manufacturing.
• Highly adept in technical product and automation portfolio.
• You are passionate about building high performing teams.
• Degree in engineering or business with proven technical competence.
• You are at ease communicating with c-level and customers.

What's in it for you?
ABB Robotics offers exciting opportunities for career advancement, competitive salaries, and the chance to be at the forefront of technological innovation across various industries.

More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] . Resumes and applications will not be accepted in this manner.

Robotics USA Auburn Hills, Michigan

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.