Quality Manager

Job Title: Quality Manager

Location: Flat Rock
Department: Quality / Operations

Position Summary

The Quality Manager is responsible for leading and managing all aspects of the company’s quality management system within a steel service center environment. This role ensures compliance with customer requirements, industry standards, and internal specifications while driving continuous improvement in quality, safety, and operational performance.

The Quality Manager partners closely with operations, production, sales, and leadership to maintain high-quality standards, reduce defects, and support customer satisfaction.

Key Responsibilities

Quality Management & Compliance

• Develop, implement, and maintain the company’s Quality Management System (QMS)
• Ensure compliance with applicable industry standards (ISO 9001, IATF 16949, etc., if applicable)
• Lead internal and external audits, including customer and certification audits
• Maintain all quality documentation, procedures, and records

Customer & Supplier Quality

• Serve as the primary point of contact for customer quality issues and concerns
• Lead investigation and resolution of customer complaints, including root cause analysis and corrective actions
• Monitor and report on customer quality metrics (PPM, returns, COPQ)
• Work with suppliers to address incoming material quality issues

Operational Quality Oversight

• Oversee inspection processes, testing procedures, and product release standards
• Ensure compliance with customer specifications, tolerances, and requirements
• Monitor production quality performance and implement improvements
• Collaborate with operations to reduce scrap, rework, and inefficiencies

Continuous Improvement

• Lead root cause analysis efforts using tools such as 5 Whys, Fishbone, and Pareto analysis
• Drive corrective and preventive actions (CAPA)
• Identify trends and implement process improvements to reduce defects and variation
• Support Lean manufacturing and continuous improvement initiatives

Team Leadership

• Lead, develop, and manage quality team members (inspectors, technicians, etc.)
• Provide training on quality standards, procedures, and expectations
• Promote a culture of accountability, safety, and continuous improvement

Reporting & Metrics

• Track and report key quality metrics (PPM, scrap rates, rework, audit results)
• Analyze data to identify trends and opportunities for improvement
• Provide regular updates to leadership on quality performance and risks

Qualifications

Required

• Bachelor’s degree in Engineering, Quality, or related field (or equivalent experience)
• 5–10+ years of quality experience in a manufacturing or steel service center environment
• Strong knowledge of quality systems and standards (ISO, IATF preferred)
• Experience with root cause analysis and corrective action processes
• Strong leadership and communication skills

Preferred

• ASQ Certification (CQE, CQM, or similar)
• Experience in steel processing (slitting, blanking, leveling, etc.)
• Knowledge of customer-specific requirements (automotive industry a plus)
• Experience with ERP/MES systems and quality tracking tools

Key Competencies

• Attention to detail and accuracy
• Problem-solving and analytical thinking
• Leadership and team development
• Strong communication and interpersonal skills
• Ability to work cross-functionally

Work Environment

• Manufacturing/plant environment with exposure to steel processing operations
• Combination of office and production floor responsibilities