On Call Banquet Servers
- Event Setup and Preparation:
- Assist the banquet house person with the setup and arrangement of banquet and event spaces according to provided specifications and floor plans.
- Ensure that tables, chairs, linens, tableware, and other necessary items are properly organized and in place prior to guest arrival.
- Verify the accuracy of the room setup and promptly report any discrepancies to the banquet house person.
- Perform other related duties as assigned.
- Guest Service:
- Welcome guests upon their arrival, provide warm and friendly greetings and assist with seating arrangements as directed.
- Take accurate food and beverage orders and accommodate special dietary requests or restrictions.
- Serve guests in a timely and professional manner, ensuring accuracy in delivering the correct items to the appropriate guests.
- Respond promptly to guest inquiries, provide information about the event or venue, and address any concerns or issues that may arise.
- Maintain a positive and attentive attitude, actively anticipating the needs of our guests and ensuring a memorable dining experience.
- Perform other related duties as assigned.
- Food and Beverage Service:
- Ensure proper handling and presentation of food and beverages, adhering to established company service standards and protocols.
- Serve plated meals, buffet-style spreads, or passed hors d'oeuvres, following specified order and sequence of service.
- Monitor tables throughout the event, promptly removing used dishes, glassware, and utensils to maintain a clean and organized environment.
- Refill beverages and water glasses, offer bread or additional items as required, and ensure guest satisfaction with their dining experience.
- Assist with the setup and operation of beverage stations, ensuring an ample supply of drinks and refreshments are available throughout the entire event.
- Perform other related duties as assigned.
- Event Coordination and Collaboration:
- Communicate effectively with the banquet house person, culinary team, and other staff members to ensure seamless event execution.
- Coordinate timing and service flow with the kitchen staff to ensure the timely delivery of food courses and beverages.
- Collaborate with the banquet coordinator to address last-minute changes, guest requests, or additional service requirements.
- Assist with the breakdown and cleanup of banquet areas after each event, including proper storage of equipment and supplies.
- Perform other related duties as assigned.
- Safety and Compliance:
- Adhere to all health and safety regulations, including proper food handling, storage, and sanitation practices.
- Maintain a clean and organized work area, ensuring that all equipment and supplies are handled safely and stored appropriately.
- Report any equipment malfunctions, safety hazards, or incidents to the appropriate supervisor immediately.
- Practice exceptional customer service skills and always behave in a friendly and professional manner.
- Excellent communication and interpersonal skills, with the ability to effectively interact with guests, colleagues, and event organizers.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Attention to detail and a commitment to delivering accurate and precise service.
- Flexibility in working hours, including evenings, weekends, and holidays.
- Knowledge of food and beverage service techniques is an asset.
- Certification in food handling or similar training is a plus.
- High school diploma or equivalent.
- Previous experience as a banquet or event server or in a similar role is preferred but not required.
- Physical stamina to stand and walk for extended periods, lift and carry heavy trays, and perform other duties as required.
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