Field Service Technician Production Print Grand Rapids MI

Applied Innovation is seeking a skilled and motivated Field Service Technician specializing in Production and High-Volume Equipment to join our growing service team. This full-time, Monday–Friday role (8:00 AM–5:00 PM) focuses on servicing, repairing, and maintaining production-class and high-speed devices exceeding 60 pages per minute at customer locations.

This position is ideal for a mechanically inclined problem solver who enjoys working with advanced print technology while delivering exceptional customer service. Candidates will receive comprehensive training and support. Applied Innovation provides a company vehicle, gas card, laptop, required tools, and ongoing professional development.

Duties and Responsibilities:

• Repair, maintain, and service production and high-volume copier equipment (60+ ppm)
• Diagnose, troubleshoot, and resolve complex mechanical and technical issues.
• Perform scheduled and proactive preventative maintenance on production-class devices.
• Coordinate repair schedules and service updates directly with customers.
• Maintain accurate vehicle parts inventory and documentation for serviced equipment.
• Collaborate with fellow technicians, support teams, and manufacturer escalation channels.
• Follow all service procedures, safety guidelines, and quality standards.
• Operate a company vehicle safely, courteously, and professionally.
• Represent Applied Innovation as a trusted, service-oriented professional at customer sites.
• Perform other related duties as assigned.

Minimum Qualifications:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

• Strong mechanical and technical aptitude, particularly with high-volume print systems.
• Proven troubleshooting and diagnostic skills with complex equipment.
• Excellent communication, organization, and time management skills
• Ability to manage multiple service calls and plan work effectively.
• Customer-focused attitude and commitment to service excellence.
• Ability to work independently while contributing to a team environment
• Alignment with Applied Innovation’s core values and commitment to client success.

Education/License/Experience Requirements:

• High School Diploma or equivalent required.
• Valid Driver’s License with a clean driving record.
• Experience with Ricoh production equipment preferred (but not required).
• Factory certifications (Ricoh, Canon, etc.) helpful but not required.
• Knowledge of print drivers, basic networking concepts, and workflow solutions preferred.
• Prior field service or technical repair experience strongly preferred.

What We Offer:

• Competitive pay.
• Paid holidays, PTO, plus 1 personal holiday.
• Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage.
• 401(k) plan with company match.
• Ongoing training and opportunities for career growth and advancement within a growing, family-owned business.