PART TIME Customer Service/Administrative Support

Job Description

Job Description

Customer Service Representative

Image Builders Unlimited | East Lansing, MI

Image Builders Unlimited is seeking a motivated, detail-oriented professional to join our East Lansing Sales Office. You will serve as a vital link between our clients and vendors, ensuring seamless order execution and exceptional service.

Key Responsibilities

• Order Management: Master internal software to enter, process, and track customer orders from start to finish.
• Support & Liaison: Provide high-quality phone support and act as the primary point of contact for clients and vendors.
• Administrative Operations: Manage daily sales support, including shipping, filing, and product research.
• Relationship Management: Build and maintain long-term partnerships through proactive communication.

Qualifications

• Experience: Associate’s degree (or equivalent) and prior office experience required.
• Technical Skills: Proficient in Microsoft Office (Excel, Word, Outlook) and Adobe Acrobat. (Design skills in Photoshop or Illustrator are a plus).
• Soft Skills: Excellent written/verbal communication and high-level organizational skills.
• Competencies: Strong data entry accuracy and math skills (understanding margins).
• Industry Knowledge: Experience in promotional products or printing is a plus, but not required.
• Physical Ability: Must be able to lift 45 lbs. and thrive in a fast-paced, deadline-driven environment.

Join a team where your dedication drives our success. Apply today!

Proforma is a leader in the printing and promotional products industry with over 30 years of experience and is recognized as one of the industry’s top leaders. We sell business products that every company needs including promotional products, business documents, commercial print, office supply products and e-solutions.

Company Description

Proforma is a leader in the printing and promotional products industry with over 30 years of experience and is recognized as one of the industry’s top leaders. We sell business products that every company needs including promotional products, business documents, commercial print, office supply products and e-solutions.