State Farm Customer Service Representative

Job Description

Job Description

Join the dynamic team at Tom Pelham - State Farm Insurance Agent, located in the vibrant city of Ann Arbor, Michigan, where we are committed to providing unparalleled customer service in the insurance industry. As our State Farm Customer Service Representative, you will become an essential part of our dedicated and professional team. With a positive and inviting work environment, we offer you an opportunity to develop your skills while making a meaningful impact on our clients' lives. In this role, you will be the first point of contact, providing personalized support and solutions to our valued customers, ensuring their satisfaction and continued trust in our agency. We pride ourselves on creating an atmosphere where hard work is recognized and celebrated, fostering a culture of growth and collaboration. If you are passionate about delivering exceptional service and thrive in a client-focused setting, we invite you to apply and make a difference at Tom Pelham - State Farm Insurance Agent.

Annual Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Paid Time Off (PTO)

Offers appreciations lunches

Weekly and Daily Team Meetings

Paid day off for Birthday

Team Building events

Home and Work life balance

Flexible

Additional flexible holiday time

Retirment Plan Match

Advancement Opportunities within State Farm Corporate

Pay Raise Opportunities

Business Casual Attire

Advancement Opportunties within State Farm Agency

Paid Holidays

Professional Work Space

We offer a multitude of products and services

All continuing education is paid for

Hands on Training and ongoing training seminars

Paid product training

Community Events

Paid Incentive Trips

Customer Interaction: Engage positively with clients, addressing their queries and providing exceptional service.

Problem Solving: Efficiently resolve customer issues and ensure customer satisfaction with solutions offered.

Policy Assistance: Assist in policy renewals, changes, and provide information about insurance coverage options.

Documentation: Maintain accurate records of customer interactions and transactions.

Relationship Building: Foster strong relationships with clients to ensure loyalty and retention.

Communication: Collaborate with team members to ensure a seamless customer experience.

Property and Casualty License is preferred. Must be willing to obtain within 30 days of hire

Licensing assistance available.

Education: High school diploma or equivalent is mandatory.

Experience: Previous customer service experience preferred.

Interpersonal Skills: Excellent communication skills with a focus on customer satisfaction.

Problem-Solving: Ability to think critically and resolve issues efficiently.

Adaptability: Strong ability to handle multiple tasks and work under pressure.

Organizational Skills: Detail-oriented and capable of managing time effectively.

Technical Skills: Basic knowledge of desktop computing and familiarity with CRM tools.

Dependability: Reliable and consistent in attendance and performance.

Licensing: Willingness to obtain applicable licenses if necessary.