Help Desk Technician - Grand Haven Area

Job Description

Job Description

Help Desk Technician | Grand Haven, MI

Salary Range: $47,000 - $72,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group is committed to building meaningful connections in manufacturing. We partner with leading companies in Grand Haven seeking Help Desk Technicians.

The Opportunity

We are collaborating with multiple companies in Grand Haven seeking experienced Help Desk Technicians. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues for office and shop floor users.
• Troubleshoot and resolve issues with manufacturing-specific systems, including production line PCs, barcode scanners, and label printers.
• Perform installation, configuration, and maintenance of workstations, laptops, mobile devices, and peripherals.
• Manage user accounts, passwords, and access permissions in line with company security policies.
• Document all support requests, resolutions, and relevant system information accurately in the ticketing system.
• Assist with basic network troubleshooting to ensure connectivity for critical production systems.
• Escalate complex or unresolved issues to appropriate senior IT staff or third-party vendors in a timely manner.

Recommended Qualifications

• Strong troubleshooting skills for Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience supporting IT hardware including desktops, laptops, printers, and manufacturing-specific peripherals (e.g., barcode scanners, label printers).
• Basic understanding of network fundamentals (TCP/IP, Wi-Fi) and Active Directory user management.
• Familiarity with manufacturing environments and an understanding of operational technology (OT) considerations.
• Excellent verbal and written communication skills with a focus on customer service and problem resolution.

Bonus Qualifications

• Experience supporting manufacturing-specific software (e.g., ERP, MES, SCADA).
• Familiarity with industrial network protocols or shop floor hardware (e.g., barcode scanners, label printers).
• Understanding of IT/OT (Information Technology/Operational Technology) convergence concepts.
• Prior experience in a regulated or safety-conscious industrial environment.

Job Titles That Should Apply

IT Support Specialist, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, End User Support Technician, IT Help Desk Analyst, Computer Support Specialist, IT Support Technician

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.