Manager On Duty

Requirements:
 Ability to work with children
 Excellent interpersonal communication and organizational skills
 Must pass background examinations (included with training)

Our mission at Goldfish is simple - teach children to be safer in and around the water,
while making their experience Golden.

We're looking for candidates who have entry to mid-level experience in sales, customer
service or business management and team leadership that are looking to grow.

Goldfish Swim School Managers are responsible for ensuring the success of our swim
lessons by training, managing and motivating a successful team, using sales
experience to reach new membership and retention goals, coordinating and reviewing
class schedules and ensuring you have a school that’s set up for success at every
lesson. You’ll be a trusted, go-to resource for children and families through their first
days at Goldfish, helping to create a WOW-worthy experience.

Your success in this role will be measured by your ability to:

 Provide a positive staff culture from day 1 and offering open, honest
communication in a positive and nurturing environment
 Build a team who provides the same quality work as you and doing quality work
yourself by cross-training in multiple roles, working scheduled lessons as an
Instructor or Desk Supervisor and representing Goldfish Swim School’s core
values
 Do the right things, making the right decisions and treating people with integrity,
compassion and trust
 Build and maintain strong relationships with members to ensure member
satisfaction and retention
 Create a workplace that provides fundamental job and life skills for those looking
to expand their careers
 Understand and lead the daily operations to ensure the school is running
according to Goldfish Swim School’s standard operating procedures, working
with the General Manager and Assistant General Manager

 Work with your team to develop and execute sales plans to achieve quarterly and
annual membership and enrollment goals and any subsequent goals intended to
measure success
 Gain high level competency in the Goldfish Swim School curriculum and
onboard, train and provide continuing feedback to your team of swim instructors,
lifeguards and deck supervisors
 Schedule and lead training workshops and meetings to provide continuing
education and reinforcement of best practices for your team of swim instructors,
lifeguards and deck supervisors

 Everyone in our building is lifeguard CPR & AED certified as part of training
 All management team members will obtain their Certified Pool Operator (CPO)
certification
 You may be required to receive your Lifeguard Instructor (LGI) Certification
through J Ellis & Associates and teach scheduled lifeguarding courses to certify
new Goldfish Swim School employees
 You will oversee our front desk/sales representatives in their usage of CRM
software, such as Salesforce, to contact online inquiries and boost membership
retention
 You will direct and oversee the implementation of the Emergency Action Plan and
all safety procedures for the school
 We require schedule availability that includes some weekday evenings (until
8:30pm) and at least one weekend (Saturday or Sunday) shift per workweek.

At Goldfish Swim School - Clarkston, our core values are at the heart of everything we
do and are behind every decision we make, both in water and in life. That includes the
commitment to treating all people with integrity, compassion and trust. We’re dedicated
to building a team who is diverse in background, identity, perspective, culture and
experience. As a proud equal opportunity employer, we value the qualities and
characteristics that make you who you are. If you think you can see yourself as part of
the GOLDEN Experience, we encourage you to continue and apply!

This job can pave the way for your future. Our team is filled with both backgrounds and
futures in: Child Care, Elementary Education, Babysitter, Coach, Stay at Home Mom,
Camp Counselor, Fitness Instructor, Teachers Aide, Special Needs, Fitness, Lifeguard,
Swimming, YMCA, Teacher, Mentor, Childcare, Entry-Level, Full Time, Pool operator
Each Goldfish Swim School is an independently owned and operated franchise. The
respective Franchisee is the employer at each Goldfish Swim School location. Each
franchisee can set their own wages, benefit programs and terms and conditions of
employment, which may vary at each Goldfish Swim School location.