Country Head

Role Summary

Current below
The Country Head – USA is responsible for building, scaling, and leading Jyoti CNC’s USA operations with full P&L ownership.

This role is about organization building, discipline, execution, and long-term growth, not just sales.

The Country Head sets the culture, governance, and performance rhythm for the entire USA business.

Suggested below
The Country Head – USA is responsible for building, scaling, and leading Jyoti CNC’s USA business with full P&L ownership and end-to-end accountability across sales, applications, service, operations, and governance.

This role is a builder-leader mandate: establish the organization, operating cadence, and discipline required to deliver profitable growth, installed-base monetization, and customer trust through world-class execution.

Essential Functions & Key Responsibilities

1. Business & P&L Ownership

Current

• Own complete USA P&L: revenue, gross margin, cost, working capital
• Define annual and quarterly business plans
• Ensure pricing discipline and profitable growth
• Drive service revenue and installed-base monetization

Suggested (add FANUC “targets / budgets / cash flow / tracking”)

• Own full USA P&L: revenue, margin, opex, working capital, cash flow
• Build and execute annual/quarterly operating plan (growth, cost, capacity, coverage)
• Enforce pricing/discount governance and profitable mix
• Drive aftermarket/service growth (spares, service contracts, retrofits, uptime programs)
• Establish performance tracking: plan vs actual, corrective actions, lessons learned

2. Organization Building & Leadership

Current

• Hire, develop, and lead Zone Heads and leadership team
• Build strong Sales, Applications, Service, and Operations culture
• Establish accountability, review cadence, and performance discipline
• Ensure right talent, right cost, right productivity

Suggested (add FANUC HR rigor + succession + compliance)

• Build and lead the leadership team (Zone Heads + Tech Center + Service + Ops + Finance)
• Create a high-performance culture: clarity of roles, accountability, cadence, standards
• Own leadership development: coaching, performance planning, evaluation, succession planning
• Ensure organizational design supports scale (territory coverage, service footprint, parts readiness)
• Partner with global HR/legal to ensure compliance with employment requirements and company values

3. Sales & Market Strategy

Current

• Define go-to-market strategy (direct sales focus)
• Drive territory expansion and key account penetration
• Oversee funnel quality, forecasting accuracy, and conversion
• Manage strategic customers and high-value negotiations

Suggested (add FANUC “partners / integrators / proposal” where relevant)

• Define GTM strategy (direct + strategic partners where needed) aligned to global goals
• Drive territory expansion, vertical strategy, and key-account penetration
• Run a disciplined commercial rhythm: pipeline health, conversion, forecast accuracy, deal governance
• Own strategic negotiations and executive customer relationships
• Strengthen proposal/application capability: right solution, right risk, right margin

4. Operations, Tech Centers & Service Excellence

Current

• Ensure strong coordination between Tech Centres and Central Warehouse
• Drive machine uptime, service response, and customer satisfaction
• Oversee inventory strategy, spares availability, and repair TAT
• Reduce repeat failures and improve reliability perception

Suggested (add FANUC “execution excellence / closeouts / lessons learned”)

• Ensure seamless coordination across Tech Centers, central warehouse, and field service
• Establish service operating standards: response time, first-time-fix, uptime, escalation protocol
• Build parts strategy: critical spares, stocking policy, inventory turns, repair TAT, obsolescence control
• Reduce repeat failures through structured root-cause, corrective actions, and reliability feedback loop
• Track execution performance and implement lessons learned (install quality, handover, repeat issues)

5. Governance, Reporting & Representation

Current

• Establish weekly, monthly, quarterly performance reviews
• Report performance transparently to global leadership
• Ensure compliance with company processes and values
• Act as face of company in USA market

Suggested (add FANUC “alignment with global strategy / customer + employee engagement”)

• Set the governance rhythm: weekly ops review, monthly business review, quarterly strategy review
• Report performance transparently to global leadership with clear actions/owners/dates
• Ensure adherence to Jyoti processes, ethics, and brand standards
• Represent Jyoti CNC externally: customers, industry events, strategic partners
• Drive employee engagement and customer satisfaction as explicit leadership outcomes

6) Performance Metrics (KPIs)

Current

• USA revenue growth vs plan
• Gross margin and discount discipline
• Forecast accuracy
• Service revenue growth
• Inventory turns and cash discipline
• Team build-out, retention, productivity

Suggested (add FANUC-style categories + execution KPIs)

• Revenue vs plan (new machines + aftermarket)
• Gross margin + discount compliance
• Forecast accuracy (monthly + quarterly)
• Installed-base monetization (service contracts / spares / retrofits)
• Service execution: response time, first-time-fix, uptime, repeat-failure reduction
• Working capital: inventory turns, AR/DSO, cash flow
• People: leadership team build-out, retention, capability development, engagement

Requirements

Qualifications & Experience

Current

• Bachelor’s in Engineering or Business (MBA preferred)
• 18–25+ years CNC machine tools / capital equipment
• Proven scaling USA organizations
• Strong commercial, operational, leadership capability
• Discipline, clarity, accountability leadership style

Suggested (blend FANUC “cross-functional leadership / complexity”)

• Bachelor’s in Engineering/Business (MBA preferred)
• 15–25+ years in CNC machine tools / capital equipment / industrial technology
• Proven success leading cross-functional functions (sales, applications, service, operations, finance)
• Demonstrated experience building/scaling a region or country organization
• Strong executive communication, operating cadence discipline, and customer-facing leadership

Work Environment & Physical Demands

Frequent exposure to tech center, warehouse, and customer manufacturing environments with hazards such as noise, electricity, chemicals/coolants, heavy equipment, and automated/manual machinery.

Physical demands include frequent travel, standing/walking on shop floors, occasional bending and lifting/carrying materials, and periodic extended hours to support escalations, key installs, and business-critical deadlines.