Diversion Family Service Coordinator

Job Description

Job Description

Family Promise of West Michigan strives to give parents the hope and encouragement they need to create a better future for their children and end the cycle of homelessness. Through our diversion services, emergency shelters, housing programs, homeownership initiatives, family stabilization, and early childhood services, we have helped more than 2,500 families overcome homelessness and achieve lasting stability.

At Family Promise, our culture is centered on compassion, collaboration, and commitment to families. We value teamwork, integrity, and a solutions-focused approach as we work together to serve our community with excellence and care.

We are seeking a Diversion Family Service Coordinator to join our team. The Diversion Family Service Coordinator is responsible for assisting families who are experiencing a housing crisis through diversion services, shelter assessments, and direct support. This role helps stabilize families, prevent shelter entry when possible, and ensure smooth access to shelter when needed.

This position reports to the Service Entry Program Manager.

Family Promise of West Michigan Core Values:

• Has Passion for Mission

• Prioritizes Accessibility, Belonging and Community

• Is Dedicated to Hospitality

• Collaborates Intentionally

• Is Hungry, Humble, and Smart

• Assumes Good Intent

• Strives for Excellence and Sustained Impact

Our Ideal Candidate will get to:

Advocate and provide direct diversion, assessment, and crisis-resolution services to assist families in navigating their housing instability with the goal of preventing shelter entry or ensuring safe and timely shelter placement by:

• • Conducting diversion screenings to identify immediate, safe alternatives to shelter and developing short-term housing resolution plans.

  • Evaluating families’ access to basic needs, including; housing, income, health, education, transportation, and childcare - and coordinating referrals to community resources.

  • Maintaining accurate, timely documentation across internal and statewide databases to support grant requirements and program outcomes.

  • Utilizing trauma-informed, strengths-based, and evidence-based practices in all family interactions.

  • Coordinating communication and relationships with landlords, community partners, shelters, and service providers to support housing stability.

  • Completing shelter assessments and intakes at multiple Family Promise shelter locations, as needed.

  • Assisting walk-in families at the administrative building with crisis support, diversion conversations, and resource connection.

  • Other duties as assigned.

Our Ideal Candidate will have:

• • A Bachelor’s or Master’s degree in Social Work or related field, or equivalent experience.

  • Experience working with families and children.

  • Bilingual (preferred).

  • Knowledge of evidence-based case management practices.

  • Strong communication skills (written and verbal).

  • Highly organized, self-motivated, and comfortable in a fast-paced environment.

  • Ability to work both independently and within a team.

  • Proficient in Microsoft Office and Google Suite.

  • Comfortable working in a faith-based organization

  • Must align with organizational core values.

This position is in-person, with work performed at the Family Promise of West Michigan's main office and community settings, with some remote work possible. The Diversion Family Service Coordinator must be available to work full-time hours, may infrequently require working weekends and/or evenings.

Lifting of materials of up to 40 pounds may be necessary and will require travel between Family Promise shelter locations.

Family Promise of West Michigan offers a robust employee benefit package including health, dental, vision, short-term, and long-term insurance, maternity/paternity leave, 401k plan, and paid time off.

Family Promise of West Michigan is an equal opportunity employer. We are committed to recruiting, hiring, compensating, and promoting employees based on their qualifications and experience, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran or military status, marital status, familial status, height, or weight.

We maintain a drug-free workplace and perform pre-employment background verification checks.

Go to to learn more about us.