Patient Services Associate

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Radiology Department is currently hiring for the position of Patient Services Associate. As a vital member of our team, you will play a crucial role in providing frontline support for our patients. This position involves checking in and prepping patients, handling incoming calls, scheduling appointments, processing payments, and ensuring patients complete necessary documentation. The individual chosen for this position will be responsible for meeting the highest standards of customer service, including exhibiting a professional and positive image when interacting with patients and co-workers.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Accurately verify patient information, including demographic details, medical history, and insurance coverage.
• Maintain patient confidentiality and adhere to HIPAA guidelines.
• Accurately check patients in/out and process credit card payments.
• As needed, assist patients with completing their questionnaires.
• Assist call center, referring clinics, and patients with telephone inquiries. Triage phone calls appropriately if unable to directly assist.
• Coordinate and schedule Radiology exams.
• Walk patients to and from the appropriate changing areas. This can also include maneuvering patients in wheelchairs.
• Accurately enter patient, study, and physician information into patient's charts.
• Assist and direct patients as needed for the following imaging modalities: General Imaging, Mammography, Computed Tomography (CT), and Ultrasound (US), Bone Density and MRI.
• Upload images from a CD. Accurately record and forward phone messages.
• Consistently uphold the Radiology Gold Standard and Customer Service guidelines.
• Ability to work independently and collaboratively in an ever-changing and potentially stressful environment.
• Demonstrate proper leadership and communication skills when assisting patients, staff, or providers with problem resolution.
• Unload, lift and stock linens, oral contrast bottles, and office supplies. Maintain a clean work area in compliance with Joint Commission standards.
• Performs other clerical duties as directed by lead, supervisor, or manager
• Identify and track reoccurring operational problems and participate in resolution.
• Participate in creating efficient patient flow coordinating with nursing, technical staff and faculty.
• Required to have knowledge and adhere to University and Departmental policies and procedures.
• Train and cover across different modalities and various sites within the Radiology Department.
• Flexibility as schedules can change suddenly due to coverage needs. The department makes every effort to provide consistent schedules; however, shifts and schedules may be adjusted as necessary to meet patient care and operational requirements.
• Serve as chaperone/screening coverage as needed.

Required Qualifications*

• High School diploma or equivalent.
• 1 year of customer service experience is preferred.
• Basic computer skills
• Ability to Multitask in a fast-paced, multidisciplinary clinical setting.
• Demonstrated strong oral and written communication skills. Demonstrated organizational skills and attention to detail.
• Excellent attendance record.
• Demonstrated enthusiasm, dependability, initiative, and ability to prioritize.

Desired Qualifications*

• Previous experience in Radiology, a related position, or a health care environment.
• Familiar with UMHS policies and procedures
• Experience with Epic/MiChart and Microsoft Office tools.
• Familiar with basic medical terminology.

Work Schedule

Monday - Friday: Two 10-hour shifts, varying day and start times, 6:30am - 9:30am.

Every Saturday 6:30am-4:30pm.

Work Locations

East Ann Arbor Health Center (EAA)

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.