Mortgage Customer Service Representative

Insurance Servicing Customer Service Representative

Location: Troy, Michigan, 48098, United States

Pay:

• English: $17/hour
• Bilingual (Spanish): $18.50/hour

Start Date: December or Early January

Employment Type: Full-Time

Why Join Us?

Are you passionate about helping people and solving problems? Join our dynamic team where your customer service skills make a real impact! We offer competitive pay, a supportive work environment, and opportunities to grow in the insurance servicing industry.

What You’ll Do

• Handle 35–45 inbound calls per day from borrowers, insurance agents, and financial institutions.
• Answer questions related to homeowners insurance , including payments and coverage.
• Navigate multiple systems to research and document calls accurately.
• Deliver quick, professional, and accurate resolutions while meeting internal and external standards.

Training & Schedule

• First 30 days: Fully on-site training (9:30 AM – 6:00 PM).
• After training: Hybrid schedule (10:30 AM – 7:00 PM), based on performance metrics.
• Important: No time off during the first 6 weeks.

What We’re Looking For

Must Have:

• 1+ year of recent customer service experience (call center preferred; admin/front desk considered).
• Proficiency with Windows PC and basic computer literacy.
• Typing speed of 35 WPM or higher .
• Strong verbal and written communication skills.
• Reliable internet connection and transportation.

Nice to Have:

• 2+ years of call center experience.
• Background in insurance or mortgage servicing.

Testing Requirements

• Basic Computer Literacy (70% passing score).
• One-minute typing test (35 WPM passing).

Disqualifiers

• No relevant recent experience.
• No internet connection (unless willing to work fully on-site).
• Poor communication skills.
• Need for time off in the first 4 weeks.

This is a Contract to Hire position based out of Troy, MI.

The pay range for this position is $17.00 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Troy,MI.

This position is anticipated to close on Jan 19, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.