Help Desk Technician - Manistee Area

Job Description

Job Description

Help Desk Technician | Manistee, MI

Salary Range: $45,000 - $70,000 depending on experience

Are you a forward-thinking professional with a passion for excelling in help desk technician? The Pivot Group is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in Manistee seeking skilled Help Desk Technicians.

The Opportunity

We are partnering with organizations in Manistee that are seeking Help Desk Technicians. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with Pivot Group, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Provide technical support for IT hardware, software, and network issues across office and production environments.
• Troubleshoot and resolve connectivity issues for specialized manufacturing equipment, including barcode scanners, label printers, and shop floor terminals.
• Manage and prioritize help desk tickets, ensuring timely resolution and escalation to minimize production downtime.
• Install, configure, and maintain workstations, peripheral devices, and software applications for new and existing employees.
• Assist with basic network troubleshooting for wired and wireless connectivity on the production floor.
• Document troubleshooting steps, solutions, and create knowledge base articles for common manufacturing IT issues.
• Conduct routine checks and preventative maintenance on IT assets to ensure optimal performance and reliability.

Recommended Qualifications

• Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and common hardware (desktops, laptops, printers).
• Experience providing IT support within a manufacturing or industrial environment, including shop floor technology.
• Familiarity with basic networking concepts (TCP/IP, Wi-Fi) and connectivity troubleshooting.
• Strong customer service and communication skills, particularly with diverse production staff.
• Proficient in using IT service management (ITSM) tools for incident logging and resolution.

Bonus Qualifications

• Experience supporting manufacturing-specific software (e.g., ERP, MES, SCADA).
• Familiarity with industrial hardware (e.g., PLCs, HMIs, ruggedized PCs) and network environments.
• Understanding of IT security best practices relevant to Operational Technology (OT) environments.
• Experience with inventory management and lifecycle support for IT assets in a production setting.

Job Titles That Should Apply

IT Support Technician, Service Desk Analyst, Technical Support Specialist, Desktop Support Technician, IT Help Desk Analyst, Computer Support Specialist, End User Support Technician, IT Support Specialist, Service Desk Technician, User Support Technician

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.