Customer Service Representative - Kalamazoo Area

Job Description

Job Description

Customer Service Representative | Kalamazoo, MI

Salary Range: $47,000 - $67,000 depending on experience

Are you a meticulous professional with a passion for excelling in customer service representative? The Pivot Group is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Kalamazoo seeking experienced Customer Service Representatives.

The Opportunity

We are working with companies in Kalamazoo that are adding Customer Service Representatives to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

• Process customer orders accurately, including custom specifications and volume requirements.
• Respond to inquiries regarding product availability, lead times, pricing, and technical specifications.
• Resolve customer complaints related to product quality, shipping errors, or manufacturing defects.
• Coordinate with production, shipping, and quality control departments to ensure timely order fulfillment and issue resolution.
• Provide proactive updates to customers on order status, production delays, and delivery schedules.
• Maintain accurate customer records, order history, and communication logs within the CRM system.
• Collaborate with the sales team to support new product introductions and customer onboarding.

Recommended Qualifications

• Proven experience in a customer service role, preferably within a manufacturing or industrial environment.
• Strong verbal and written communication skills to effectively relay technical and order information.
• Ability to understand and articulate manufacturing processes, product specifications, and technical details.
• Proficiency with CRM and ERP systems for order processing, tracking, and customer data management.
• Excellent problem-solving skills to address inquiries, resolve issues, and manage customer expectations.
• High attention to detail for accurate order entry, record-keeping, and precise communication.

Bonus Qualifications

• Experience using ERP systems (e.g., SAP, Oracle) for order management.
• Basic understanding of manufacturing processes or technical product specifications.
• Familiarity with supply chain and logistics operations.
• Ability to interpret technical documentation or product datasheets.
• Experience in a B2B (business-to-business) customer service environment.

Job Titles That Should Apply

Customer Service Agent, Customer Support Representative, Client Services Representative, Customer Care Specialist, Support Specialist, Help Desk Agent, Contact Center Representative, Client Support Specialist, Customer Experience Representative, Service Representative

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.