IT Senior Manager - Remote - US Citizenship Required

Job Description

Join us! Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health & Analytics. This team will focus on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence!

Our products and services enable US Federal and Tribal organizations to access the right information at the right time, interoperate seamlessly and securely with other government and industry partners, and make insightful decisions informed from our leading analytics and reporting platforms. Our team is accountable for core Electronic Health Record (EHR) and ancillary solution service delivery and operation to our Federal clients (DoD, Coast Guard, and USVA). We are transforming how the US government delivers healthcare. Our overall footprint continues to expand with professional growth encouraged and supported by all levels! As a part of the Federal Client Operations Team, you will manage and maintain multiple client environments with your team supporting the performance, security, overall domain operation of hosted Federal client EHR Systems, including the technical and application aspects of the client relationship.

Responsibilities include:

• Manage a team of System & Site Reliability Engineers supporting the performance, security, and overall domain operation of hosted software as a service (SaaS) technology platforms.

• Lead and direct the team's strategy to achieve operational or functional targets, SLAs, and objectives with measurable contribution towards the achievement of immediate and short-term results for the team and Federal Client Operations organization.

• Engage and lead in all phases of Incident, Problem and Change Management.

• Establish and communicate organization and team goals that support and advance team and organization objectives; establish metrics or other performance measures to track progress, accomplishments, and opportunities.

• Understand and explain policies, best practices, and organizational procedures within immediate area of responsibility to key stakeholders within and outside of the team.

• Identify, propose, and lead process improvement initiatives; participate and provide input on strategic initiatives at the organization and team level.

• Deliver consistent and timely training, guidance, and feedback to encourage and promote employee success and growth through regular developmental conversations and identification of developmental opportunities.

Responsibilities

Role requirements:

• Information Technology Service Management experience:

o Incident Management

o Change Management

o Problem Management

o Agile Project Management

• Strong communication / presentation skills

• Experience leading IT professionals with experience in Cloud SaaS, Linux, Windows, Active Directory, Networking, VMWare, Security, etc.

• Application and Infrastructure Monitoring experience

• Customer support/service experience

• BMC Remedy, JIRA Service Management

• Application Management experience

• Healthcare IT experience a plus

• Due to the clients you will be assigned, this position requires you to be a U.S. citizen in order to get a Federal Security Clearance

• Willing to work overtime or irregular hours as needed and allowed by local regulations to support on-call

• Experience with Kubernetes as a service and mobile/SaaS preferred

• MySQL experience preferred

• Experience using Splunk and New Relic preferred

• BMC Remedy, JIRA Service Management

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $105,000 to $223,400 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.