Insurance Education & Eligibility Specialist/Full Time/Remote - Michigan/Northern Ohio Residents

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General Summary

The Insurance Education and Eligibility Specialist is a strategic contributor responsible for developing advanced insurance education content that supports system-wide process improvement. This role is focused on creating high-level educational materials and workflow guidance that other departments can leverage to address operational barriers and enhance insurance-related accuracy. Reporting to department leadership, the specialist brings deep expertise in insurance protocols, payor systems, and eligibility workflows. They analyze complex data, identify systemic issues, and translate findings into actionable training resources that empower teams across the organization to improve processes, reduce errors, and ensure proper reimbursement within the healthcare system

Education/Experience Required

• Bachelor's degree in healthcare, business administration, or a related field; equivalent experience in training or education may be considered.
• Minimum of four (4) years of professional healthcare experience required.
• Strong background in healthcare revenue cycle and insurance verification preferred.
• Experience in a large, complex, integrated healthcare organization strongly preferred.
• Epic experience preferred. Proficiency in Microsoft Office Suite, including PowerPoint, Excel, and Word.
• Exceptional problem-solving and analytical skills.
• Excellent oral and written communication skills, especially in developing educational content.
• Demonstrated ability to work independently, manage multiple priorities, and meet deadlines.
• Deep understanding of insurance workflows, payor requirements, and eligibility systems.
• Commitment to the mission and goals of Henry Ford Health and the Revenue Cycle team.

Additional Information

• Organization: Corporate Services
• Department: Insurance Verification
• Shift: Day Job
• Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.

If you have questions about this posting, please contact [email protected]