Customer Service and Order Entry

Job Description

Job Description

Customer Service and Order Entry

MLC Manufacturing
Spring Lake, Michigan
Full-Time | 1st Shift (6:00am – 4:30pm, Monday–Thursday)

MLC Manufacturing is a growing sheet metal fabrication company seeking a reliable, organized, and customer-focused individual to join our team on 1st Shift . This position plays a critical role in supporting customers and ensuring accurate order processing within our manufacturing environment.

We are looking for someone who thrives in a fast-paced setting, communicates professionally, and pays close attention to detail.

Position Overview

The Customer Service & Order Entry team member is responsible for managing customer communication, entering and processing orders accurately, coordinating with internal departments, and ensuring a smooth flow of information from quote to production.

This role works closely with sales, production, shipping, and management to ensure customer expectations are met.

Key Responsibilities

Customer Service

• Serve as the primary point of contact for customers via phone and email

• Respond to customer inquiries regarding quotes, order status, lead times, pricing, and delivery

• Provide professional, prompt, and accurate communication

• Build and maintain strong customer relationships

• Resolve customer concerns in a timely and courteous manner

Order Entry & Processing

• Accurately enter customer purchase orders into ERP/software system

• Verify pricing, quantities, material specifications, and due dates

• Review drawings and part revisions for accuracy

• Coordinate with estimating and production to confirm feasibility and timelines

• Issue order confirmations to customers

• Process order changes, revisions, and cancellations

Production Coordination

• Communicate customer requirements to production team

• Ensure jobs are released properly to the floor

• Track open orders and monitor progress

• Assist in prioritizing jobs based on customer deadlines

• Work with shipping to coordinate delivery schedules

Administrative & Documentation

• Maintain organized digital and physical job files

• Track revisions and maintain accurate documentation

• Assist with quoting follow-ups

• Support management with reports and order tracking

• Ensure compliance with company procedures

Qualifications

• Previous customer service experience (manufacturing environment preferred)

• Order entry experience strongly preferred

• Strong attention to detail and accuracy

• Ability to read basic manufacturing drawings (preferred but not required)

• Comfortable working with ERP/MRP systems and Microsoft Office

• Strong written and verbal communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Team-oriented mindset

What We’re Looking For

• Professional and dependable

• Organized and process-driven

• Strong problem-solving skills

• Positive attitude and willingness to learn

• Ability to work independently while supporting a team

What We Offer

• Full-time, stable employment

• 4-day work week (Monday–Thursday)

• Competitive compensation (based on experience)

• Health, dental, and vision insurance

• 401(k)

• Paid time off