Partner Success Manager

Job Description

Job Description

Partner Success Manager

Position Overview

Classification Code

Exempt

Reports To

Director of Partnerships

Pay Grade

Level 4

Révision Date

August 2025

Location

Remote

About Nexben

Nexben stands at the cutting edge of the fintech industry, reshaping the landscape of health and wealth benefits. We are dedicated to simplifying complex processes and empowering individuals to take control of their financial destinies. Join us in our mission of creating a better world through technological empowerment and community inclusivity.

Role Overview

We’re looking for a dynamic Partner Success Manager to join our team and take charge of building strong, lasting relationships with our strategic partners. In this role, you’ll be the trusted advisor and advocate for our partners—ensuring they achieve their goals while driving mutual growth and value.

What You’ll Do:

As the Partner Success Manager, you will:

• Build and nurture relationships with key partners to ensure satisfaction, retention, and expansion
• Develop successful plans and performance metrics aligned with partner goals
• Collaborate cross-functionally with Sales, Product, and Marketing to deliver seamless partner experiences
• Identify opportunities for growth, upselling, and co-marketing initiatives
• Serve as the voice of the partner internally, advocating for their needs and feedback
• Monitor partner health and proactively address risks or challenges

What We’re Looking For:

• 3-4 years in partner success, customer relations, project management, or sales
• Ability to present complex material with confidence to a varied audience
• Ability to thrive in a fast-paced, collaborative environment
• Experience with CRM tools (e.g., SAAS) and technology platforms
• Strong communication and relationship-building skills

Key Responsibilities:

• Assess customer requirements, anticipate future needs, and engage others relative to strategic growth initiatives.
• Attend client events to enhance and expand relationships.
• Conduct partner satisfaction/feedback forums to ensure partner satisfaction and improve customer experiences.
• Develop and communicate data-driven recommendations for partners and internal teams.
• Develop and implement an effective account planning strategy for assigned partner relationships to ensure product adoption, retention, and growth.
• Develop communication cadence for assigned relationships, ensuring Nexben products and services support partner objectives.
• Develop, manage, and report on partner growth and retention performance.
• Directly manage highly complex partners, working to identify clear and measurable business objectives.
• Internally communicate partnership plans and align relevant teams behind the initiatives.
• Lead review meetings to continuously articulate the value of Nexben and partners' performance against goals and encourage adoption and expansion across the partner's organization.
• Liaise with key departments to ensure core program objectives are being accomplished.
• Manage pre- and post-client meeting tasks: preparation of meeting material, post-review meeting minutes, contract amendments, etc.
• Proactively engage partners to ensure successful renewals, including opportunities for product expansion.
• Proactively engage with partners through phone, email, video call, etc.
• Review Nexben practices with partners to ensure maximum satisfaction with products and services.
• Serves as an expert on Nexben product best practices, new regulatory requirements, industry trends, and competitor services/offerings throughout the client service function.
  • Support other functions as assigned.

Qualifications:

• A bachelor’s degree in business administration, marketing, IT, or a related field from an accredited institution is preferred.
• Two to four years of prior experience in customer relations, project management, sales, or training and education is preferred.
• Ability to present complex material with confidence to a varied audience.
• Knowledge of SAAS/technology support models is a plus.
• Proficiency in computer use and working with Microsoft Office suite and CRM tools.

Are you ready to empower our partners and grow with us? Apply now to help us deliver excellence from the very first touch.

About Us

Welcome to Nexben: Where We Make Lives Better

At Nexben, we're in the business of making people's lives better. We believe in technology's transformative power when harnessed to enhance your health and wealth decisions. With a focus on people and their everyday experiences, we're here to challenge the status quo and reshape the landscape of health benefits. Our mission is clear: we're changing lives, whether it's for your neighbors, coworkers, or even the person you chat with at the grocery store.

What We Do

At Nexben, we simplify the complex so you can focus on what truly matters. Our cutting-edge financial technology empowers individuals to take control of their finances and expand their freedom of choice. With our simple, effective, accessible administrative and payment solutions, you can make wise financial decisions and live fully.

Culture and Community

We believe that we're better together. Nexben thrives on a culture that we are immensely proud of. Our strength comes from the diversity and talent of our people, who can be their authentic selves in an environment that champions equity and inclusivity. We listen attentively, constantly educate ourselves, and actively engage with others.

Leading the Way in Fintech

Nexben stands at the forefront of the fintech revolution in the benefits industry. Our financial technology solutions empower people to take control of their financial destinies, offering them unparalleled freedom of choice. Our administration and payment engine is a game-changer, facilitating seamless distribution and reconciliation of payments among all stakeholders. We've transformed the benefits landscape from a one-to-one transaction model to Nexben's groundbreaking many-to-many solution.

Nexben is committed to helping you lead a better life in everything we do, whether it's through financial empowerment or building a more inclusive community. Join us on this journey, and let's make the world a better place together.

Additional Information

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Benefits

• Earn a competitive salary plus a benefit package.
• Medical, dental, and vision insurance
• 401K retirement with matching funds
• Personal Time Off and holiday pay
• This position is not eligible for benefits but has access to the employee welfare program.

Essential Job Functions

Essential functions, according to the Americans with Disabilities Act, may include any of the duties, knowledge, and skills outlined in this job description. This list is illustrative and is not a comprehensive listing of employees’ functions and duties in this position. Employees must be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function.

Non-Discrimination

Nexben will not discriminate against anyone based on race, sex, sexual orientation, gender, gender identity and expression, height, weight, color, religion, national origin, age, marital status, pregnancy, disability, or veteran status. We are an Equal Opportunity Employer.

Americans with Disabilities Act accommodations

Assistance with the application process may be requested through a People Operations Team Member at 616.765.2177.

Colorado Equal Pay Transparency Rule

The salary range is displayed in compliance with the Colorado Equal Pay for Work Act. This range is an estimate based on potential employee qualifications, operational needs, and other considerations permitted by law.