Field Package Area Manager- Detroit

The Field Package Sales (FPS) Area Manager is responsible for assisting the FPS Regional Manager in driving & increasing tour flow by assisting with all external marketing activities designated location(s) and off-property events. The Area Manager provides direct supervision of FPS Representatives and marketing support team members. The Area Manager plays a vital role in assisting the Regional Manager in developing, training, and recruiting staff.

Principal Duties and Responsibilities

• Drive and increase FPS by assisting with external marketing activities at the designated locations and off-property events.
• Assist in hiring, counseling, coaching, training, and managing FPS Reps.
• Assist Management in achieving/exceeding departmental monthly budgets.
• Assist with implementing department initiatives to increase productivity while maintaining a positive demeanor and work environment towards guests and team members.
• Initiate and suggest plans to motivate team members to achieve monthly/annual tours and sales goals.
• Ensure staff is using company-approved scripts at all times when speaking to guests.
• Provide relief for staff on breaks or as schedule demands.
• Responsible for individual production, consistently achieving established production standards as outlined in the department compensation plan.
• Accurately reconcile and report monies collected daily.
• Communicate the customer’s needs & interests to Management so the Company will continue to change based on its needs.
• Communicate information to prospective clients regarding the area’s locations and activities.
• Ensure entire FPS staff and locations represent high standards of quality: appropriate and approved work attire at all times, practice good hygiene for individuals, and professional appearance and organizational cleanliness of locations.
• Ensure FPS staff consistently has all tools and collateral to perform their job stocked at their respective locations.
• Provide superior customer service in accordance with the Company Driven to Excellence standards.
• Maintain the highest professional standards when interacting with fellow team members, Management, owners, members, and prospects.
• Perform other duties as assigned.

Job Requirements

Education, Essential Training / Certifications, and Experience:

• High School Diploma/GED
• Minimum 2 years’ experience in timeshare, marketing, or selling role
• Minimum 2 year’s management experience in the Mini Vacation field

Skills, Knowledge, and Abilities:

• Computer proficiency in Microsoft Word, Excel, and Outlook and ability to learn custom marketing software.
• Operate office machinery (i.e., computer, copy machine, fax machine).
• Proficient in the ability to lead and mentor a team.
• Ability to read and understand annual budgets.
• Excellent customer service skills.
• Excellent interpersonal and communication skills.
• Time management.
• Problem analysis and problem-solving skills.
• Initiative and adaptability.
• Detail-oriented.
• Must be able to take direction from Management and adjust to Company’s needs.
• The ability to be flexible with the schedule is required in performing the essential tasks of the position.