Customer Service Representative

Job Title: Customer Service Representative (Call Center)

Job Description

We are seeking a detail-oriented Customer Service Representative to support customers in a fast-paced call center environment. This role is responsible for handling primarily inbound calls, as well as occasional outbound follow-up calls, while delivering accurate information and exceptional customer service.

The ideal candidate is customer-focused, comfortable handling confidential information, and able to efficiently navigate multiple systems while maintaining a high level of accuracy and quality.

Key Responsibilities

• Handle a high volume of inbound customer calls, with some outbound follow-up calls as needed
• Respond to inquiries related to prior authorizations, general account questions, and confidential information
• Accurately enter and document customer information across multiple systems
• Provide professional, empathetic, and solution-focused customer service
• Maintain compliance with confidentiality and data protection requirements
• Manage 50–100 calls per day, depending on call complexity
• Meet or exceed performance metrics for quality, accuracy, and productivity

Required Skills

• Customer service excellence
• Call center experience
• Accurate data entry
• Strong computer literacy and ability to navigate multiple systems

Top Skills

• Customer Service
• Call Center Experience
• Data Entry
• Computer Literacy

Additional Skills & Qualifications

• Minimum of 1 year of recent call center experience
• At least 1 year of tenure in previous roles
• High-volume call center experience within the last 2–3 years
• Typing speed of at least 30 words per minute
• Strong computer knowledge and technical skills

Candidate Requirements

• Stable work history (no frequent job changes; “jumpy” resumes will not be considered)
• Proven ability to work in a fast-paced, metric-driven environment

Required Assessments (IKM)

• Typing Test – One Space Version (1 minute): Minimum 30 WPM
• Call Center – Telephone Skills Assessment: Minimum score of 75%

Experience Level

• Entry Level

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on May 6, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.