Chief Information Officer
- Strategic Technology Leadership
- Develop and execute a multi-year technology roadmap aligned with organizational goals.
- Oversee IT security, infrastructure, applications, and service delivery.
- Manage and allocate a multi-million-dollar IT budget.
- People & Team Leadership
- Lead and develop a 15+ person IT team, including multiple managers, across distributed locations.
- Foster a collaborative, accountable culture with a strong emphasis on service excellence.
- Establish and mature a consistent, scalable Help Desk model and support processes.
- Project & Change Management
- Prioritize and oversee major technology initiatives with clear ownership and measurable outcomes.
- Lead data migration efforts from homegrown systems by defining data flows and establishing a consistent source of truth.
- Improve systems integration and overall technology alignment across the organization.
- User Experience & Virtual Collaboration
- Deliver a concierge or “white glove” approach to end-user support.
- Address performance and reliability issues with virtual meeting and phone platforms.
- Oversee conference room technology upgrades and connectivity improvements.
- Streamline VPN access and permission management as systems evolve.
- Bachelor’s degree in Information Technology or related field preferred.
- Senior IT leadership experience within a professional services environment; legal or similar highly regulated industries preferred.
- Background leading technology in a mid-sized, multi-location organization.
- Proven ability to lead remote and distributed teams.
- Strong project prioritization, stakeholder communication, and change management skills.
- Service-oriented mindset with a focus on responsiveness and reliability.
- Willingness to be available outside normal business hours for critical IT incidents.
- People-focused, dependable, and collaborative.
- Comfortable operating in a high-visibility executive role.
- Resilient, pragmatic, and able to manage competing priorities with professionalism.
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