Payment Project Specialist

Are you passionate about financial technology, problem-solving, and delivering outstanding client experiences? We’re looking for a Cards and Payments Project Support Specialist to join our team and support credit unions with card services, RTP, FedNOW, and bill pay–related projects.

In this role, you’ll serve as a product expert, coordinate project details between vendors and internal teams, deliver training, provide high-quality client support, and help ensure smooth conversions and platform changes. If you enjoy working in a collaborative, fast-paced environment and are excited about the future of money movement, we want to meet you!

What You’ll Do:

• Support and coordinate projects involving plastics, RTP, FedNOW, and bill pay services.
• Provide client training and day-to-day software support.
• Collaborate with credit unions, vendors, programmers, and internal teams.
• Become a product expert for internal teams to assist with client interaction.
• Maintain project tracking documentation and support team resources.
• Assist with testing and verification of programming changes.

What You Bring:

• 1–2 years of office or financial services experience (degree preferred).
• Strong customer service skills and comfort working with technical teams.
• Excellent communication, problem-solving, and multi-tasking abilities.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with CU*BASE is a plus.
• Proven attention to detail and accuracy.

Why You’ll Love Working With Us:
You’ll be part of a collaborative, mission-driven team that supports credit unions nationwide. We believe in cooperative values, continuous learning, and empowering our employees to grow their skills.

What is CU*Answers?

CU*Answers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!

CU*Answers offers a wide array of career opportunities ranging from software development to customer service roles. With our employee development initiatives, we focus on our employees finding a career, not just a job. CU*Answers has a proven track record of developing staff members and promoting from within. If you are ready to join a team built on the principles embedded throughout the credit union industry, check out our career opportunities today!