Healthcare Front Office Coordinator - Grand Rapids, MI

Job Description

Job Description

We are a multi-physician ENT Surgical practice in Grand Rapids, MI seeking a full-time front office professional to join our team. We have been helping patients in our community for many years and we are passionate about providing both the best hearing healthcare technology available and the best patient experience possible.

We seek a customer service focused or administrative front office professional who is passionate about helping people and interested in developing a career in the field of Audiology/Ear Nose and Throat.

If you are motivated to go above and beyond, inspired by working with the best team, and compelled to do the right thing then our organization is exactly what you’ve been looking for .

CULTURE, ATTITUDE , and ATTRIBUTES are very important to us so the ideal candidate must be:

• People-oriented
• Independent
• Patient-centric with great listening skills
• An organized multi-tasker
• A self-starter who exudes positive energy
• Friendly & compassionate
• A great teammate

The following DUTIES & RESPONSIBILITIES are central to the role:

• Answer patient phone inquiries ensuring excellent customer satisfaction.
• Give routine non-medical instructions in preparation for each patients’ visit to the practice within the limits of his or her knowledge.
• Check patients in when arriving in office, schedule office visits, and other assorted appointments for patients.
• Responsible for entering correct patient demographic data.
• Responsible for preparing patient information for appointments.
• Enter patient and incoming correspondence into the computer system.
• Flexibility to cover other positions when needed.

To ensure success candidates should also possess the following EXPERIENCE & SKILLS :

• Must have a high school diploma or G.E.D.
• Must have a minimum of one year experience in medical or dental practice and EMR system experience.
• Working knowledge of medical terminology.
• Accurate, basic typing skills and computer operation knowledge including knowledge of Microsoft Word and Excel.
• Accuracy, attentiveness to detail and time management skills are required.
• Excellent communication and organizational abilities needed.

Hours are Monday – Friday 7:45AM – 4:45PM. We offer a competitive salary with Paid Time Off, Paid Holidays, Healthcare (paid in part by the practice) and after a year a 401K plan.

Candidates   must be authorized to work in the US for any employer.

We are an Equal Opportunity Employer.