Customer Service Representative - Allendale Area

Job Description

Job Description

Customer Service Representative | Allendale, MI

Salary Range: $47,000 - $67,000 depending on experience

Are you a dynamic leader with a passion for excelling in customer service representative? The Pivot Group is dedicated to building meaningful connections and supporting community growth. We are collaborating with leading companies in Allendale seeking experienced Customer Service Representatives to drive results.

The Opportunity

We partner with manufacturers across Allendale seeking Customer Service Representatives who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Process customer orders, returns, and exchanges for manufactured goods.
• Respond to inquiries regarding product specifications, inventory, and order status.
• Liaise with production, shipping, and quality control departments to resolve customer issues.
• Proactively communicate production delays, shipping updates, and lead time changes to customers.
• Provide initial technical support for product-related questions or escalate to engineering teams.
• Investigate and resolve customer complaints related to product quality or delivery discrepancies.
• Maintain accurate records of customer interactions, orders, and product feedback in the CRM/ERP system.

Recommended Qualifications

• Proven experience in a customer service role, preferably within a manufacturing or industrial environment.
• Familiarity with manufacturing processes, product specifications, or technical terminology.
• Proficiency with ERP systems (e.g., SAP, Oracle) for order entry, tracking, and inventory management.
• Strong problem-solving and troubleshooting skills to address complex customer inquiries.
• Excellent attention to detail for accurate order processing and documentation.

Bonus Qualifications

• Experience working with an Enterprise Resource Planning (ERP) system.
• Familiarity with manufacturing processes or industrial products.
• Basic understanding of supply chain and logistics.
• Experience in a Business-to-Business (B2B) customer service environment.

Job Titles That Should Apply

Customer Service Representative, Customer Service Agent, Customer Support Specialist, Client Service Representative, Customer Care Representative, Support Agent, Help Desk Agent, Call Center Representative, Customer Experience Specialist, Service Representative

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.