Mobile Deployment Tech

Job Description

An Insight Global client is seeking a fully onsite Mobile Deployment Tech in Ann Arbor, MI to support a company-wide mobile device refresh initiative. This role is responsible for coordinating the smooth transition of employees from older mobile devices to updated iPhones while maintaining accurate tracking of all assets throughout the process. The position requires strong organizational skills to manage device inventories in Excel, attention to detail during each step of the phone swap workflow, and the ability to guide users through basic iPhone setup tasks such as upgrades, log-ins, and resets. While Tier 1 iPhone support experience is beneficial, the primary focus of the role is delivering a friendly, efficient, and reliable customer experience for every employee during their device exchange.

$15/hr to $17/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Experience distributing devices (mobile phones) to end users

o Delivering devices, ensuring they are functioning, and taking old devices

• Strong organizational skills

o Tracking devices via excel spreadsheet

• Strong customer service

o Punctual

o Responsive

• Basic understanding of Microsoft Office