General Manager

Job Description

Job Description

The General Manager will be responsible for overall restaurant operations
execution and management of staff, controllable profit plan achievement,
guest count growth, and sales building activities. Additional responsibilities
include focus on employee selection, retention, continuous operational
improvement and a strong commitment to hospitality and guest satisfaction. A
General Manager must have a strong commitment to guest satisfaction and
exhibit Denny’s Core Values when interacting with others.

Responsibilities:

Willingness to assist others without being asked.
• Ability to prepare and interpret financial and operational reports and
schedules, analyze data and develop solutions to ensure operating goals
are achieved.
• Directs restaurant operations with responsibility for guest service, brand
standards execution and employee training.
• Achieves controllable profit and flow thru goals by overseeing all
controllable costs and taking the appropriate corrective action to achieve
the desired result.
• Ensures timely implementation, training and ongoing execution of all
corporate initiatives and marketing promotions.
• Develops Restaurant Managers and hourly employees through corporate
training programs, individual development plans and assignments;
provides coaching and constructive feedback to employees as needed.
• Ensures all equipment and facilities are in compliance with Brand
Standards and all government regulations and takes corrective action
when required.
• Attracts, hires, onboards and retains the best hourly talent to meet staffing
requirements and guest service standards.
• Proactively handles employee relations issues and deviations from Brand
Standards; involves other company leaders as appropriate to resolve
issues.
• Develops and executes the local store marketing plan to build
relationships with civic, business, school, and professional organizations
to drive sales and guest counts.
• Monitors that proper security procedures are in place to protect
employees, guests and company assets/
• Enforces sanitary practices for food handling, general cleanliness and
maintenance of kitchen, dining areas and restrooms.
• Works to create and maintain an enjoyable and respectful environment for
our guests and employees.
• Maintains compliance with all Denny’s Brand Standards, to include all
state, local and federal regulations.
• Follows management cash handling, inventory and other operational
procedures as outlined in Denny’s Brand Standards.
• All other tasks and duties as assigned.

​ Qualifications:

• Minimum of 3 years experience in restaurant, hospitality or retail
management, additional operations and/or leadership experience strongly
preferred.
• Associate’s or Bachelor’s degree preferred or equivalent combination of
education and experience. High school diploma or equivalency required.
• Food Safety Manager Certification.
• Strong organizational skills with excellent oral and written communication
skills and the ability to communicate with all levels of the organization.
• Communicates effectively both orally and in writing in the English
language.
• Must p o ssess basic math skill (add, subtract, multiply, divide).
• Places a value on diversity and shows respect for others.
• Proven ability to problem solve and handle high stress situations.
• Ability to interpret financial statements and understand contributing
factors.
• Ability to identify and anticipate opportunities for improvement and
implement corrective action steps.
• Ability to work weekends, holidays, evenings and additional shifts as
needed.
• Available to travel, to include occasional overnight and airline travel when
applicable.
• Licensed to operate an automobile without hours of operations
restrictions.
• Must have reliable transportation

Physical requirements

• Ability to lift a tray weighing up to 25 lbs.
• Lift and carry supplies and equipment weighing up to 50 lbs; places items
on high and low shelves in office, store rooms, service areas, walk-in
coolers and freezers.
• Bending, stooping, reaching, lifting and grasping.
• Must be able hear well in a loud environment to respond to employee and
guest needs.
• Must meet any state, county or municipal regulation pertaining to health
risk concerns about food handling.
• Must be able to operate point of sale system and differentiate between
monetary denominations.
• Must be able to work with all Denny’s menu products.
• Ability to work with potentially hazardous chemicals.
• Must have sufficient mobility to move and operate in confined work area.
• Must be able to work inside and outside the restaurant.
• Must be able to observe staff and all aspects of restaurant operations.
• Must be able to stand and walk during an 8 to 10 hour shift.
• Ability to tolerate extreme temperature changes in kitchen and freezer
areas.

The Road, Inc. is a franchisee of Denny's Restaurants. We presently operate 35 restaurants in Illinois, Michigan and Wisconsin. Visit us at
We are the classic American diner. . . and proud of everything that means!

Company Description

The Road, Inc. is a franchisee of Denny's Restaurants. We presently operate 35 restaurants in Illinois, Michigan and Wisconsin. Visit us at are the classic American diner. . . and proud of everything that means!