Desktop Support Technician

Kforce has a client that is seeking a Desktop Support Technician in Troy, MI. Duties:

• Desktop Support Technician will provide end-user technical support for hardware, software, and peripheral devices, resolving issues efficiently and restoring service in accordance with service level agreements
• Install, configure, support, and retire end-user equipment including desktops, laptops, monitors, printers, mobile devices, and conference room A/V equipment
• Troubleshoot and resolve standard end-user issues using established procedures, with the ability to diagnose root causes and determine appropriate solutions or escalation paths
• Support software installation, patching, updates, and virus/malware remediation while ensuring compliance with security and IT policies
• Assist with user onboarding, hardware refreshes, facility moves, and special on-site events as needed
• Coordinate warranty repairs and third-party vendor support when required
• Maintain accurate documentation for incidents, resolutions, procedures, and recommended process improvements
• As a Desktop Support Technician, you will evaluate and prioritize incoming support requests based on business impact and user needs
• Ensure compliance with corporate standards, policies, and regulatory requirements; Escalate risks or concerns appropriately
• Provide user guidance and basic training, adapting communication style to user technical comfort levels
• Maintain professionalism and composure in high-pressure or stressful situations, delivering courteous and service-oriented support
• Support enterprise environments including Windows, macOS (MacBooks), network connectivity basics, and collaboration/conference room technologies
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or equivalent practical experience
• 2+ years of experience in a desktop or end-user technical support role
• Experience supporting Windows and macOS environments, including enterprise-issued laptops and desktops
• Experience supporting conference room A/V systems and collaboration technologies in an enterprise environment
• Working knowledge of standard end-user hardware, operating systems, and business software
• Familiarity with installing, configuring, troubleshooting, and retiring end-user devices and peripherals
• Basic understanding of network connectivity, infrastructure, and common troubleshooting techniques
• Ability to diagnose and resolve common technical issues by following established procedures and knowing when to escalate