Field service engineer

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

We are a high-tech company providing machine tools and laser technology solutions for the Automotive, Aerospace, Medical Industries and the Scientific Research Community. We are looking for people who can face new challenges with a fresh mindset. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 80 TRUMPF locations.

Principle Duties & Responsibilities

• Support TRUMPF customers in North America as a part of the technical service group.
• Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality.
• Participate in training lasting approximately 5 - 6 months, with on-going training on existing and new products.
• Complete basic retrofits, software installations and customer training.
• Complete paperwork on time with high quality
• Work independently to resolve technical problems and maintain good relationship to customers
• Provide on-call 24/7 telephone support as required, as a part of rotating on-call support
• Adhere to all company guidelines
• Any additional responsibilities as deemed necessary by management

Travel

• 100% travel both domestically and internationally as required.
• Must maintain Valid Driver’s License
• Ability to obtain Passport and rent automobile
• Overnights required

Physical Requirement

• Heavy lifting, climbing, pushing and/or pulling objects that can exceed 70 lbs.
• Able to work in extreme conditions including but not limited to; hot, cold or dirty environments

Education & Experience

• Two-year technical degree in engineering or related field preferred, or combination of training and work experience
• 2 or more years of experience in technical service, field service, repair or customer service required
• Strong electrical and computer systems experience and high level of diagnostic skills
• Previous experience with robotics, lasers, automation systems or mechatronics required.
• Experience with TRUMPF equipment considered advantageous.
• Previous experience with hand tools and measurement tools required
• Must have strong problem-solving and excellent organization skills
• Ability to conduct root cause analysis, document findings and explain to both external and internal customers
• Excellent verbal and written communication skills
• Software: Microsoft Office; Word; Outlook; Excel and PowerPoint

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [email protected] . This contact information is for accommodation requests only and can not be used to inquire about the status of application.