Mail & Print Services Supervisor

Description:

The Mail and Print Services Supervisor is responsible for managing the daily operations of mailroom and print services ensuring efficient accurate and timely service delivery. This role includes supervising union-represented employees overseeing timekeeping and attendance and coordinating with internal departments and external vendors to support facility-wide communication and documentation needs.

Key Responsibilities:

Mail Services:

Oversee all incoming and outgoing mail operations including USPS courier and interoffice deliveries.

Support daily and weekly mail deliveries to (16) local locations including mail pick-up from (4) local post offices.

Monitor USPS postage accounts for recall mail and postage including PO Box payments.

Responsible for the use and scheduling of the maintenance for (2) company car vehicles assigned to the mailroom.

Ensure compliance with postal regulations and internal policies.

Manage mailroom equipment supplies and vendor relationships.

Support bulk mailings and special delivery requests.

Print Services:

Supervise print production including copying scanning and finishing services for headquarters and local plants

Oversee departmental print requests to ensure timely high-quality output.

Responsible for leased equipment contract and maintenance on the related equipment.

Coordinate with external vendors for large-scale or specialty print jobs.

Monitor and update the online print shop order page to keep competitive services and pricing.
Supervisory & Administrative Duties:

Supervise union employees ensuring adherence to work rules schedules and performance standards.

Manage timekeeping attendance tracking and payroll inputs for assigned staff.

Conduct regular team meetings training and performance evaluations.

Address employee concerns and escalate issues as needed in accordance with labor agreements.

Requirements:

Bachelors degree required (business etc)

35 years of experience in mailroom print services or related operations.

Prior experience supervising union-represented employees strongly preferred.

Strong organizational leadership and communication skills.

Proficiency with office equipment and basic computer applications.

Preferred Requirements:

Graphic design experience with digital print production knowledge.

Familiarity with timekeeping systems.

Ability to manage multiple priorities in a fast-paced environment.

Knowledge of sustainability practices in print and mail operations.

Required Experience:

Manager