Front Desk Agent

Job Description

Job Description

Front Desk Agent

"Join the Atira Hotels Family and Build a Legacy of Hospitality!"

Job Details

• Work Location: Hampton Inn Benton Harbor. 1921 Pipestone Rd Benton Harbor, Michigan.
• Job Type: Part-time
• Pay: $14.50 per hour
• Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends

Overview

We are seeking a dedicated and friendly Front Desk Agent who can work of 3PM-11PM to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in and check-out experience. This role requires excellent communication skills, attention to detail, and a passion for hospitality.

Responsibilities

• Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
• Handle guest inquiries, requests, and complaints in a professional manner to ensure guest satisfaction.
• Manage reservations and maintain accurate records using hotel management software.
• Operate phone systems to respond to calls promptly and provide information about hotel services and amenities.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Process payments and maintain cash handling procedures accurately.
• Provide local information and recommendations to enhance the guest experience.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.

Skills

• Strong background in hospitality or front desk operations is preferred.
• Proficient in using phone systems and hotel management software.
• Excellent phone etiquette and interpersonal skills to interact effectively with guests and team members.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong problem-solving skills to address guest concerns efficiently.
• Weekends mandatory

Join our team as a Front Desk Agent, where you will play a crucial role in creating memorable experiences for our guests!